Amy La Fleur
Hudsonville,MI
Summary
Organized, proactive, and adaptable Clinical Care Coordinator with excellent problem solving, scheduling, coordination and documentation talents as part of clinical teams. Skilled at managing patient services, while ensuring physician and patient satisfaction. Detailed and patient-oriented with proficiency in handling standard or urgent situations. Communicates effectively with insurance plans, physicians and patients.
Overview
8
8
years of professional experience
Work History
Clinical Care Coordinator
Meijer Specialty Pharmacy
07.2019 - Current
- Coordinated, monitored, and documented patient and clinical care activities including insurance and physician offices.
- Completed educational learning activities to enhance skills and knowledge.
- Followed quality assurance protocol to consistently achieve superior care standards.
- Built strong relationships with patients and families for optimized care satisfaction.
- Main point of contact for a large specialty physician office.
Inpatient Phlebotomist
Corewell (Spectrum) Health
02.2017 - 07.2019
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
Regional Manager
B&R Sporting Goods, Inc.
08.2015 - 07.2017
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Increased sales by 30%.
Education
No Degree - Behavioral Neuroscience
Grand Rapids Community College
Grand Rapids, MI12.2025
High School Diploma -
Naperville North High School
Naperville, IL05.2011
Skills
- Documentation
- Medical Terminology
- Claims Processing
- Scheduling
- Quality Assurance
Timeline
Clinical Care Coordinator
Meijer Specialty Pharmacy
07.2019 - Current
Inpatient Phlebotomist
Corewell (Spectrum) Health
02.2017 - 07.2019
Regional Manager
B&R Sporting Goods, Inc.
08.2015 - 07.2017
No Degree - Behavioral Neuroscience
Grand Rapids Community College
High School Diploma -
Naperville North High School
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