Amy LeValley
Rochester,NY
Summary
Detail-oriented Medical Secretary with expertise in patient scheduling and customer service. Proven ability to manage complex interactions and streamline office processes. Would like to obtain a position that utilizes professional skills and people skills.
Overview
2027
2027
years of professional experience
Work History
Medical Secretary
Gastroenterology Associates of Rochester
Rochester, NY
02.2021 - Current
- Checked in patients for office appointments, ensuring all required documents were secured.
- Checked out patients from office appointments, scheduling necessary lab tests and procedures while collecting payments and follow-up appointments.
- Operated phone system to facilitate communication between staff and patients. Triaged messages to registered nurses and mid-level providers. Scheduling appointments & procedures accordingly.
- Handled office voicemails, prioritizing and routing messages to appropriate staff to facilitate timely communication.
- Direct secretary to mid-level provider. Manage her schedule, forms, and direct messages.
- Executed document scanning into Medent system for accurate record keeping.
- Manage TalkSoft system and make rescheduling calls.
- Maintained the Wait List for all four midlevel providers.
- Trained new staff on Check In & Check Out.
- Fill in Check In for Endoscopic Procedure Center. Secure required documents and payments when necessary.
- Proficient in Medent & RHIO.
Medical Secretary
Genesis Pediatrics
Rochester, NY
11.2020 - 01.2021
- Coordinated patient appointments, optimizing schedule to enhance workflow.
- Check in patients for office appointments.
- Check out patients. Schedule necessary follow-up appointments and collect payment.
- Prioritized and routed messages to registered nurse, ensuring timely patient responses.
- Managed daily phone system operations, facilitating efficient communication among staff and patients.
- Scan & route documents into Medent.
Medical Secretary
Genesis Pediatrics
Rochester, NY
02.2015 - 06.2018
- Verified patient insurance details to facilitate smooth appointment scheduling.
- Registered and checked in patients upon arrival for their scheduled appointments.
- Processed patient check-out procedures and scheduled follow-up appointments while collecting payments.
- Scheduling office appointments.
- Managing phone system.
- Triage calls to RN.
- Sorted and distributed incoming mail to ensure timely communication within departments.
- Digitally scanned and routed medical documents within Medent system for record-keeping.
- Managed RHIO imaging.
- Scored, scanned and routed patient ADHD documentation for NP.
- Make calls rescheduling for TalkSoft.
Medical Secretary
HH Family Maternity Center
Rochester, NY
07.2014 - 02.2015
- Coordinated admissions and discharges for all patients, ensuring accuracy of associated paperwork.
- Facilitated patient consent process and maintained organized filing of documents.
- Proficient in Star Navigator, Qualitative Sentinel, and eRecord (read only) programs for admissions, discharges and Maintenance of patient records during hospital stay.
- Billing as pertaining to the Family Maternity Center.
- Provided customer service by addressing inquiries and resolving issues promptly. Phone skills strongly utilized.
- Supervised visitor access to locked unit, ensuring security and compliance with hospital protocols.
- Proficient in Windows, Excel and Outlook.
Lead Unit Secretary
HH Family Maternity Center
Rochester, NY
2007 - 07.2014
- Supervision of, and collaboration with, all Unit Secretaries
- Collaborated with departments to enhance processes and communication in redefining unit secretary role for Family Maternity Center
- Trained and oriented new secretarial staff to ensure smooth integration into team
- Scheduling all unit secretaries
- Managed procurement of office supplies and forms, ensuring unit had necessary resources for efficient operation
- Monthly reports regarding quality and accuracy of patient information
- Secretarial duties as defined above
Medical Secretary
HH Family Maternity Center
Rochester, NY
2001 - 2007
- Admission and discharge of all patients, with associated paperwork
- Ordered transcription, obtained consents, filed documents, and requisitioned labs and procedures, streamlining administrative workflow.
- Processed billing for services at Family Maternity Center, ensuring accuracy and timely submission.
- Delivered customer service and managed phone inquiries, enhancing patient satisfaction.
- Proficient in Star Navigator, Qualitative Sentinel and programs for admissions, discharges and maintenance of patient records during hospital stay
- Proficient in Windows, Excel, and Outlook
Education
Medical Terminology
Bryant & Stratton College
NY01-2001
Skills
- Patient management
- Patient scheduling
- Time management
- Detail-oriented
- Organizational skills
- Effective communication
- Team collaboration
- Multitasking ability
- Patient relations
Timeline
Medical Secretary
Gastroenterology Associates of Rochester
02.2021 - Current
Medical Secretary
Genesis Pediatrics
11.2020 - 01.2021
Medical Secretary
Genesis Pediatrics
02.2015 - 06.2018
Medical Secretary
HH Family Maternity Center
07.2014 - 02.2015
Lead Unit Secretary
HH Family Maternity Center
2007 - 07.2014
Medical Secretary
HH Family Maternity Center
2001 - 2007
Medical Terminology
Bryant & Stratton College