Amy Lewis
Pottstown,PA
Summary
Productive, Punctual, and dedicated are just a few words that describe me as an employee. I work very well with others and I have extensive experience working with the community. I do my best to get my job done, and I am always up for a challenge, and willing to learn new things. I am looking for a position where I can exceed and give my best to an employer.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Main Line Health
2019.04 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Insurance Specialist
Main Line Health
2018.11 - Current
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
Front Desk Receptionist
Visiting Angels Home Care
2015.09 - 2016.06
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Receptionist
Open Systems Healthcare
2014.09 - 2016.02
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
High school diploma -
Pottsgrove High School
Pottstown, PA01.2005
Skills
- Document filing
- Interpreting physician orders
- Appointment Scheduling
- Insurance verifying
References
Available upon request
Timeline
Patient Service Representative
Main Line Health
2019.04 - Current
Insurance Specialist
Main Line Health
2018.11 - Current
Front Desk Receptionist
Visiting Angels Home Care
2015.09 - 2016.06
Front Desk Receptionist
Open Systems Healthcare
2014.09 - 2016.02
High school diploma -
Pottsgrove High School
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