Amy Lievense
Conroe,TX
Summary
Seasoned professional with 25 years' experience in customer service and retail management, seeking new opportunities and advancement. Excelled in supervisory positions at Burlington, enhancing service quality and sales outcomes. Proven track record in transaction efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Owner
Southernstar English Mastiffs LLC
Conroe
01.2019 - Current
- Oversee the ethical breeding and training of high-quality English Mastiffs, ensuring their suitability for family companionship and competitive show, while also coordinating rescue efforts for animals in need.
Supervisor
Burlington
Humble, Texas
02.2019 - 04.2024
- As a Sales Floor Supervisor at Burlington, oversee daily retail operations to ensure a seamless shopping experience for customers
- Direct and motivate a team of sales associates to achieve sales targets and maintain high standards of customer service
- Monitor inventory levels and coordinate merchandise replenishment to maintain optimal stock on the sales floor
- Implement visual merchandising strategies to enhance product presentation and drive sales
- Address customer inquiries and resolve issues promptly to uphold the company's reputation for service excellence
- Collaborate with management to develop and execute promotional events and sales initiatives
- Maintain compliance with company policies and procedures, and ensure a safe and welcoming environment for both staff and shoppers
- Analyze sales data to identify trends and opportunities for improvement, and provide regular reports to senior management
- Conduct staff training sessions to improve product knowledge and sales techniques, fostering a culture of continuous learning and development within the team.
Cashier/Customer Service Rep
Northern Tools and Equipment
Conroe
05.2018 - 02.2019
- Elevated client contentment by proficiently executing transaction processes, including returns and online orders, and adeptly responding to inventory and account queries
- Demonstrated superior promotional skills by effectively advocating for product protection plans and maintaining client confidentiality, resulting in top-tier customer survey scores and increased credit card and email subscription enrollments.
Area Supervisor
Kohls
Conroe
10.2012 - 10.2017
- Managed daily operational tasks, ensuring adherence to established procedures for optimal store function and maintaining high customer service quality
- Devised and implemented strategies that led to an enhanced shopping experience, contributing to increased customer satisfaction
- Delivered thorough training to cashier teams, promoting greater transactional efficiency and accuracy at checkout points.
Helper
All Honestly Electric
02.2011 - 10.2012
- Supported the installation of comprehensive electrical systems, including lighting fixtures, outlets, and circuit breakers, ensuring adherence to safety standards and project specifications
- Contributed to residential upgrades by assisting with the installation of ceiling fans and executing home rewiring tasks to enhance electrical efficiency and performance.
Education
High School Diploma, General Studies -
Calallen High School
01.1995
Skills
- Money Handling
- Trained Cashier
- Leadership Experience
- Customer Service
- Opening and Closing Registers
- Opening and Closing Store
- Teamwork
- Adaptability
- Merchandising
- Cash Office
- Interview, Hire and Train New Associates
- Goal Driven
- Team leadership
- Effective communication
- Active Listening
- Problem Solving
- Effective Communication
- Empathy
- Patience
- Time Management
Timeline
Supervisor
Burlington
02.2019 - 04.2024
Owner
Southernstar English Mastiffs LLC
01.2019 - Current
Cashier/Customer Service Rep
Northern Tools and Equipment
05.2018 - 02.2019
Area Supervisor
Kohls
10.2012 - 10.2017
Helper
All Honestly Electric
02.2011 - 10.2012
High School Diploma, General Studies -
Calallen High School
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