Amy Limones
Greenville,TX
Summary
Goal-driven, hard working, and punctual individual who is in search of a company that values growth within. Accomplished CSR with a proven track record of working collaboratively with team members to accomplish a company goal. Fluent in both English and Spanish to offer solid comprehension of cultural diversity.
Overview
10
10
years of professional experience
Work History
Communication Center Representative
ComplexCare Solutions
Bowie, MD
09.2023 - Current
- Collaborated with other departments to resolve complex customer issues quickly and efficiently.
- Ensured compliance with all relevant laws and regulations governing customer service operations.
- Answered incoming calls and making outbound calls to customers, responding to inquiries and providing information regarding personal health visit.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance and scheduling benchmarks.
- Updated customer accounts, addresses, PCP change and contact information within call management data base.
- Maintained strong call control and quickly worked through scripts according to health plan.
- Demonstrated leadership by making improvements to work processes and helping my peers regrading any concerns and questions they might have.
- Provided administrative support to team members working on special projects.
Debt Collection Specialist
Spire Recovery Solutions
Richardson, TX
11.2021 - Current
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Personal Banker
First Convenience Bank
Dallas, TX
06.2020 - 11.2021
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Call Center Representative
Iqor for T-Mobile
Richardson, TX
09.2019 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Translator and Interpreter/Data Entry Specialist
Dallas Center ECI
Mesquite, TX
12.2017 - 09.2019
- Completed accurate and efficient data entry and database updates to support business operations.
- Documented data entry completions in corresponding logbooks.
- Discussed language discrepancies and unclear points with clients and therapist.
- Confidently and Accurately able to translate Spanish to English and vice versa.
Teller
PLS Check Cashing
Dallas, TX
08.2016 - 12.2017
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Built and maintained client relationships through quality, personalized interactions.
Cashier
Whataburger
Richardson, TX
06.2014 - 04.2016
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Sachse High School
Tx 06.2016
Skills
- Call Center Background
- Negotiation and Resolution
- Attention to Detail
- Analytical and Critical Thinking
- Customer Relationship Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Communication Center Representative
ComplexCare Solutions
09.2023 - Current
Debt Collection Specialist
Spire Recovery Solutions
11.2021 - Current
Personal Banker
First Convenience Bank
06.2020 - 11.2021
Call Center Representative
Iqor for T-Mobile
09.2019 - 06.2020
Translator and Interpreter/Data Entry Specialist
Dallas Center ECI
12.2017 - 09.2019
Teller
PLS Check Cashing
08.2016 - 12.2017
Cashier
Whataburger
06.2014 - 04.2016
High School Diploma -
Sachse High School