Amy Linder
Orange Park,FL
Summary
Knowledgeable Assistant Branch Manager with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
VyStar Credit Union
05.2012 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised team of 18 branch employees and made recommendations regarding performance evaluations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Lead Teller Specialist
VyStar Credit Union
01.2005 - 01.2012
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Replenished ATM funds in empty canisters prior to validation process.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Teller Specialist
VyStar Credit Union
07.2002 - 01.2005
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Provided exceptional service to diverse clientele, addressing their unique needs and fostering positive relationships.
- Assisted customers with account management tasks such as transfers, check ordering, and updating personal information.
- Reduced wait times for customers by maintaining a well-organized and efficient workspace.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained strict compliance with bank policies and regulations, protecting both the institution and its customers from potential risks.
- Managed cash drawer accurately, consistently balancing at the end of each shift without discrepancies.
- Collaborated with team members to achieve branch sales goals and improve overall performance.
- Contributed to branch success by actively participating in sales promotions and cross-selling opportunities.
Education
High School Diploma -
Middleburg High School
Middleburg, FL05.2001
Skills
- Banking
- Operations management
- Business development
- Team development
- Employee scheduling
- Financial product sales
- Relationship building and management
- Compliance management
- Loan expertise
Timeline
Assistant Branch Manager
VyStar Credit Union
05.2012 - Current
Lead Teller Specialist
VyStar Credit Union
01.2005 - 01.2012
Teller Specialist
VyStar Credit Union
07.2002 - 01.2005
High School Diploma -
Middleburg High School
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