Amy Lopez
San Diego,CA
Summary
Energetically propelled MaliPazzo Italian Restaurant's guest experience to new heights, mastering multitasking and team collaboration to enhance table turnover and customer satisfaction. Skilled in customer service and fluent in foreign languages, significantly contributed to a welcoming atmosphere and efficient service, ensuring every guest felt valued and attended to.
Overview
1
1
year of professional experience
Work History
Host
MaliPazzo Italian Restaurant
07.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Used cash registers and credit card machines to cash out customers.
- Assisted in planning special events at the restaurant by coordinating menus, room layouts, decorations, and reservation logistics as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Restaurant Waiter
MaliPazzo Italian Restaurant
07.2021 - 08.2022
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
San Ysidro Adult School
San Ysidro, CA10.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Foreign language skills
- Hospitality service expertise
- Active Listening and Communication
Languages
Spanish
Full Professional
Timeline
Host
MaliPazzo Italian Restaurant
07.2021 - 08.2022
Restaurant Waiter
MaliPazzo Italian Restaurant
07.2021 - 08.2022
GED -
San Ysidro Adult School