Amy Lopez
PORTLAND,OR
Summary
Dedicated server with a proven track record in exceptional customer service, cash handling, and guest engagement. Committed to enhancing dining experiences in high-volume settings.
Overview
3
3
years of professional experience
Work History
Server
Elmers
Hillsboro, OR
10.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Demonstrated menu knowledge, assisting guests with recommendations based on preferences.
- Collaborated with kitchen staff to streamline food preparation and order accuracy.
- Managed cash transactions efficiently, maintaining an accurate cash drawer at all times.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
Server
Biscuits Cafe
Beaverton, OR
03.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed customer orders using POS system, maintaining efficiency during peak hours.
- Assisted in menu presentation and daily specials, enhancing guest engagement and satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Supported training of new servers on restaurant protocols and service techniques.
- Monitored dining area for cleanliness and readiness, adhering to health and safety regulations.
- Resolved customer inquiries and concerns promptly, fostering a welcoming atmosphere.
- Adapted quickly to changing demands during busy shifts, demonstrating strong multitasking abilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cafe Murrayhill
Tigard, OR
05.2023 - 08.2023
- Welcomed and seated guests promptly, ensuring optimal guest flow and satisfaction.
- Managed reservation system to maximize seating efficiency during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new host staff on customer service standards and operational procedures.
- Monitored dining area for cleanliness and readiness, addressing any issues proactively.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Tigard High School
Tigard, ORSkills
- Exceptional customer service
- Guest engagement
- Point of sale management
- Cash handling
- Quick learning
- Client relations
- Food safety compliance
- Health and safety standards
- High volume dining
- High-volume service
- Supply restocking
- Memory retention
- Service quality assurance
- Customer service
Timeline
Server
Elmers
10.2025 - Current
Server
Biscuits Cafe
03.2024 - Current
Server
Cafe Murrayhill
05.2023 - 08.2023
High School Diploma -
Tigard High School