Amy Ludlow
North Tonawanda
Summary
Dynamic and service-oriented professional with extensive experience as a Receptionist at Kenmore Animal Hospital. Proven ability to enhance client satisfaction through effective communication and organization skills. Skilled in managing multi-line phone systems and maintaining accurate electronic health records, contributing to improved clinic efficiency and streamlined operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Kenmore Animal Hospital
Kenmore, NY
06.2017 - Current
- Managed multi-line phone system, ensuring timely response to client inquiries and appointment scheduling.
- Coordinated patient intake and discharge processes, enhancing overall clinic efficiency.
- Maintained accurate electronic health records, facilitating streamlined access for veterinary staff.
- Trained new reception staff on office protocols and customer service standards, improving team performance.
- Developed client communication templates to enhance appointment reminders and follow-up care instructions.
- Fostered positive relationships with clients through effective communication and personalized service strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor of Science - Learning And Behavioral Disorders
SUNY At Fredonia
Fredonia, NYSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and checking in clients
- File management
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Service-oriented mindset
Timeline
Receptionist
Kenmore Animal Hospital
06.2017 - Current
Bachelor of Science - Learning And Behavioral Disorders
SUNY At Fredonia