Amy L. Whitlock
Milledgeville,GA
Summary
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
14
14
years of professional experience
Work History
Licensed Sales Agent
Progressive
Milledgeville
08.2025 - Current
- Guided policyholders in selecting optimal auto coverage options and understanding Progressive products
- Provided accurate insurance quotes in accordance with Progressive systems and underwriting guidelines
- Facilitated processing of policy applications for auto, home, and specialty lines, ensuring compliance with company protocols
Licensed Insurance Agent
GEICO
Macon, GA
10.2020 - Current
- Provided guidance on insurance coverage needs and provide exceptional customer service
- Educated customers about various policy benefits
- Managed customer inquiries over the phone, conduct changes to existing policies, and apply eligible discounts
Judicial Assistant
Ocmulgee Judicial Circuit
Milledgeville, GA
07.2018 - 09.2021
- Oversaw operations of Citizen Panel Review Board for surrounding counties, ensuring compliance with legal standards
- Coordinated schedule and calendar for Juvenile Court Judge, facilitating timely court proceedings
- Typed and organized court orders for efficient filing within state guidelines.
Customer Service Representative
Slingluff United Insurance
Dothan, AL
06.2017 - 06.2018
- Processed electronic transfers to facilitate timely payments for customers
- Recorded cash payments, invoices, and credit cards to maintain accurate ledgers
- Created policy documents for customer accounts and vendor transactions
- Prepared bank deposits and balanced the financial ledger
Night Auditor
Residence Inn by Marriott
Dothan, AL
08.2016 - 08.2017
- Recorded charges and collected payments, ensuring accurate financial transactions
- Recorded charges, obtained pre-authorizations for credit cards, and collected payments
- Monitored room revenues and occupancy percentages to provide insights for financial reporting
- Counted cash drawer daily to ensure accuracy and maintained an accurately balanced cash drawer and safe daily
Victim Advocate
Family Advocacy, Moody AFB
Valdosta, GA
04.2013 - 03.2015
- Delivered crisis intervention services, including resources and safety planning, to empower victims of abuse
- Facilitated primary prevention training and outreach activities, increasing community awareness monthly
- Supported victims during legal appointments and court processes
- Conducted primary prevention training and outreach activities monthly
Legal Assistant
District Attorney, Ocmulgee Judicial Circuit
Gray, GA
05.2013 - 03.2013
- Facilitated interviews with victims and witnesses to gather critical information for case development
- Point of Contact for witnesses and scheduled witness interviews
- Coordinated witness schedules and served as the primary contact for witness coordination
- Managed the filing of motions to meet required deadlines
Education
Bachelor of Science Degree - Criminal Justice
Georgia College and State University
Milledgeville, GAAssociate of Science Degree - Criminal Justice
Georgia Military College
Milledgeville, GASkills
- Insurance quoting accuracy
- Product knowledge
- Policy application processing
- Underwriting guidelines
- Insurance systems
- Customer relationship management
- Interpersonal communication
Timeline
Licensed Sales Agent
Progressive
08.2025 - Current
Licensed Insurance Agent
GEICO
10.2020 - Current
Judicial Assistant
Ocmulgee Judicial Circuit
07.2018 - 09.2021
Customer Service Representative
Slingluff United Insurance
06.2017 - 06.2018
Night Auditor
Residence Inn by Marriott
08.2016 - 08.2017
Legal Assistant
District Attorney, Ocmulgee Judicial Circuit
05.2013 - 03.2013
Victim Advocate
Family Advocacy, Moody AFB
04.2013 - 03.2015
Bachelor of Science Degree - Criminal Justice
Georgia College and State University
Associate of Science Degree - Criminal Justice
Georgia Military College