Amy Mackelvey
Schwenksville,PA
Summary
Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Wawa, Inc
Pottstown, Pennsylvania
09.2021 - Current
- Managed hiring, training, and coaching for team members
- Delegated tasks to staff and monitored completion to ensure quality and adherence to standards.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Monitored food safety, sanitation, and compliance standards.
- Provided direction and motivation to team members to enhance performance and engagement.
- Maintained brand loyalty and recaptured revenue opportunities through targeted initiatives.
Restaurant General Manager
Summerwood Corporation
King of Prussia, PA
06.2002 - 09.2021
- Managed day-to-day operations through shift management strategies and precise food and labor controls.
- Safeguarded company assets and profits by implementing robust security protocols and optimizing supply management and scheduling.
- Trained team in proper procedures and standards to elevate overall knowledge and capabilities.
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy.
- Improved team knowledge and abilities by training each in proper procedures and standards.
- Supported team in efficiently handling high-volume tasks to ensure smooth operations.
- Troubleshoot problems and developed successful solutions.
Education
Diploma -
Hatboro-Horsham Senior High School
Hotsham, PaSkills
- Restaurant operations
- Labor control
- Inventory management
- Revenue management
- Training and development background
- Task prioritization
Timeline
Assistant General Manager
Wawa, Inc
09.2021 - Current
Restaurant General Manager
Summerwood Corporation
06.2002 - 09.2021
Diploma -
Hatboro-Horsham Senior High School