Amy Mahoney
Fort Wayne,IN
Summary
Proven track record in enhancing customer satisfaction through effective team leadership, employee training, and implementing safety protocols. Skilled in project management and data analysis to drive continuous improvement.
Overview
26
26
years of professional experience
Work History
Certified Swing Manager
McDonald's Lafontant Organization
Fort Wayne, IN
02.2025 - Current
Crew to AGM
McDonald's Corporate
Fort Wayne, IN
05.2000 - 02.2025
- Supervised daily operations to enhance workflow efficiency and customer satisfaction.
- Trained new team members on service standards and operational procedures.
- Managed inventory levels to ensure stock availability during peak hours.
- Coordinated staff schedules to maximize coverage during high-demand shifts.
- Implemented safety protocols to maintain a secure work environment.
- Analyzed customer feedback surveys to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Assisted in the hiring process by conducting interviews and reference checks.
- Ensured compliance with local health codes and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Monitored food quality and presentation to meet company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO01-2026
Skills
- Customer service
- Project management
- Data analysis
- Financial reporting
- Team leadership
- Employee training
- Inventory management
- Microsoft Excel
- Food safety compliance
- POS system
- Delegation
- Collaboration and teamwork
- Intuit quickbooks
- Continuous improvement
Timeline
Certified Swing Manager
McDonald's Lafontant Organization
02.2025 - Current
Crew to AGM
McDonald's Corporate
05.2000 - 02.2025
Bachelor of Science - Accounting
Colorado Technical University