Amy Mangum
Oakland,MD
Summary
My primary focus has been on Sales and building client relationships in the Employee Benefits field since 1996. I have worked directly with a carrier for 11+ years and then transitioned to the Broker segment in 2006 where I am still currently employed. I hold my Health, Life, Property & Casualty licenses and adhere to all Continuing Education requirements. I transitioned to an Account Management role for marketing renewals, creating proposals for alternative benefit options, handling day to day questions on billing and benefits, and maintaining overall client retention. Proficient in Microsoft Word, Excel, PowerPoint, Lead databases such as Salesforce & Benefit Point.
Overview
29
29
years of professional experience
Work History
Assistant VP Health and Group Benefits Consultant
NFP and AON Company
01.2023 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Sales Consultant & Account Manager
Assured Partners
07.2006 - Current
- Primarily work remote and dedicate work hours efficiently.
- Listen to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Sales Supervisor & Office Manager
United Healthcare
07.1996 - 07.2006
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Passed and earned Health, Life P&C licensing and still maintain these Promoted to Sales Supervisor and managed a team of 5-8 Managed Hagerstown MD Sales Office with a staff of 10-13 Qualified for Sales Pro Club trip 3 times.
- Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Education
Associate of Science - Hospitality Industry
Bay Path Junior College
Longmeadow, MA01.1985
Skills
- Customer liaison
- Consultative sales
- Prospecting skills
- Industry trends
- Lead generation
- Sales proposal creation
- Customer relationship management
- B2B and B2C sales
- Relationship selling
- Sales closing
- Product and service knowledge
- Post-sales support
- Customer needs assessment
- Customer retention abilities
- Account management
Accomplishments
- Have a successful Block of Client business and have a good track record of being self motivated.
- Have kept long term account relationships and added new lines of business to existing accounts.
Contact
Boonsboro, MD 21713
Timeline
Assistant VP Health and Group Benefits Consultant
NFP and AON Company
01.2023 - Current
Sales Consultant & Account Manager
Assured Partners
07.2006 - Current
Sales Supervisor & Office Manager
United Healthcare
07.1996 - 07.2006
Associate of Science - Hospitality Industry
Bay Path Junior College
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