Ayreon Tooles
Coatesville,PA
Summary
Adept at enhancing customer satisfaction and patient well-being, my tenure at Kelsch Associates showcased my compassionate care and problem-solving abilities. Leveraging product knowledge and customer relations skills honed at DSW Shoe Warehouse, I significantly contributed to team success and sales growth. My approach combines analytical thinking with a keen attention to detail, driving positive outcomes in diverse environments.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Kelsch Associates
07.2016 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Sales Consultant
DSW Shoe Warehouse
05.2014 - 06.2016
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Education
Bachelor of Arts - Fashion Merchandising
Immaculata University
Immaculata, PA06.2017
Skills
- Product and service knowledge
- Customer liaison
- Complaint resolution
- Product Knowledge
- Customer Relations
- Staff Training
- Problem-solving abilities
- Brand representation
- Conflict Resolution
- Customer Service
- Microsoft PowerPoint
- Escalation management
- Follow-up skills
- Behavioral Management
- Compassionate Care
- Medication Administration
- Care Plan Management
- First aid and safety
- State regulations knowledge
- Elder Care
- HIPAA Compliance
- Disability Support
- Attention to Detail
- Analytical Thinking
Timeline
Home Health Aide
Kelsch Associates
07.2016 - Current
Sales Consultant
DSW Shoe Warehouse
05.2014 - 06.2016
Bachelor of Arts - Fashion Merchandising
Immaculata University
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