Yunfei Mao
Johns Creek,GA
Summary
Versatile marketing professional with a strong background in front desk operations and community engagement. Effectively managed guest interactions and optimized processes, leading to improved client satisfaction. Bilingual abilities enhance communication in diverse environments.
Overview
2
2
years of professional experience
Work History
Part-Time Front Desk Assistant
Johns Creek
Johns Creek, USA
06.2023 - 11.2024
- Greeted and assisted 30+ guests, providing helpful information and welcoming atmosphere
- Coordinated with staff to streamline front desk processes, enhancing client satisfaction scores
- Managed front desk operations by answering calls and scheduling appointments, ensuring efficient workflow and guest satisfaction
Lifeguard
Lifeguard, Neighbourhood Pools
Johns Creek, GA
05.2023 - 07.2023
- Responded quickly to emergencies, providing first aid and water rescues.
- Monitored pool activities to ensure safety and compliance with regulations.
- Assisted in maintaining cleanliness and organization of pool area.
- Collaborated with team members to manage pool schedules and activities.
Education
Bachelor of Science - Mathematics & Statistics
Georgia State University,College of Arts & Science
Atlanta, GA05-2029
BBA - Marketing
Georgia State University
Atlanta, GA05-2029
Skills
- Front desk oversight
- Answering Phones
- Appointment scheduling
- Customer service
- Microsoft Office proficiency
- Bilingual communication
- Cash handling
- Community Engagement
Training
- Global Economic, Atlanta, GA, Student, 01/01/25, Present, Researched impact of globalization on trade policies, focusing on how intentional agreements affect market access and economic growth in developing countries.
- Principle of Macroeconomics, Atlanta, GA, Student, 01/01/25, Present, Branch of economics studies behavior, performance, and policies of an entire economy, including factors GDP, inflation, unemployment, and economic growth.
Volunteer Experience
- Tutoring, 01/01/20, 12/31/24
- Memorial service for President Carter: remembrance and gratitude, 01/09/25, 01/09/25
Leadership Experience
Tutoring Club, Johns Creek, GA, Volunteer, 08/01/21, 05/01/24, Volunteered at a community library, helping over 20 students with homework, and develop study strategies to improve learning outcomes. Volunteered in planning and leading tutoring sessions, fostering academic growth through interactive learning strategies and personalized support.
Timeline
Part-Time Front Desk Assistant
Johns Creek
06.2023 - 11.2024
Lifeguard
Lifeguard, Neighbourhood Pools
05.2023 - 07.2023
Bachelor of Science - Mathematics & Statistics
Georgia State University,College of Arts & Science
BBA - Marketing
Georgia State University