Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Attendant
Open To Work

Amy Massingill

Girling Home Health
Manor,TX
Amy Massingill

Work Preference

Job Search Status:

Open to work

Desired start date:

Immediately

Desired Job Title

Customer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote

Important To Me

Work-life balanceHealthcare benefitsWork from home optionCareer advancement
23
Years of experience

Compassionate caregiver with expertise in personal hygiene assistance, emotional support, and meal preparation. Committed to enhancing client well-being through individualized care plans and effective communication.

Work History

Home Health Caregiver

9 Years 10 Months
Girling Home Health | 10.2016 - Current
  • Provided personalized care to clients, ensuring safety and comfort in daily activities.
  • Assisted clients with medication management, promoting adherence to prescribed regimens.
  • Developed individualized care plans based on client needs and preferences.
  • Trained new caregivers on best practices for patient support and care techniques.

Optician

1 Year 5 Months
Eyemart | 09.2016 - 02.2018
  • Provided exceptional customer service by assessing patient needs and recommending appropriate eyewear solutions.
  • Conducted comprehensive vision tests and interpreted results to ensure accurate prescriptions.
  • Trained and mentored junior staff on optical techniques and customer interaction best practices.
  • Managed inventory levels, ensuring timely restocking of eyewear products to meet demand.

Customer Service Analyst

1 Year 7 Months
FirstCare | 02.2011 - 09.2012
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Collaborated with cross-functional teams to enhance customer support processes.
  • Assisted with new contracts
  • Implemented solutions to streamline issue resolution, increasing efficiency in support operations.

Customer Service Representative

2 Years 10 Months
MMC | 01.2004 - 11.2006
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
  • Managed and documented customer interactions using CRM systems to track issues and resolutions.
  • Trained new team members on company policies, enhancing service quality and operational efficiency.
  • Analyzed customer feedback to identify areas for process improvement, contributing to enhanced service delivery.

Education

High School Diploma

Manor | Manor, TX

Skills

Problem-solving
Physical therapy support
Emotional support
Personal hygiene assistance
Friendly
positive attitude
Teamwork and collaboration
Customer service
Attention to detail
Flexible and adaptable

Timeline

Home Health Caregiver

Girling Home Health
10.2016 - CurrentRead More

Optician

Eyemart
09.2016 - 02.2018Read More

Customer Service Analyst

FirstCare
02.2011 - 09.2012Read More

Customer Service Representative

MMC
01.2004 - 11.2006Read More

Manor

High School Diploma
Read More
Amy MassingillAttendant