Amy Matchen
Bixby
Summary
Experienced operations manager with five years’ experience in goal setting, mentoring, and dispatching. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
Work History
Manager
UPS
01.2021 - 01.2025
- Train supervisors on methods and procedures that emphasize safety and efficiency.
- Manage operational cost with creative and innovated methods to improve efficiencies for bottom-line results.
- Build business relationships across the network to build a rapport with all levels of the business.
- Manage goals for all KPI’s elements.
FT Sup
UPS
01.2019 - 01.2021
- Train drivers and supervisors on methods and procedures that emphasize safety and efficiency.
- Monthly and yearly safety compliance training.
- Weekly safety and production rides with drivers.
PT Sup
UPS
01.2018 - 01.2019
- PT Preload supervisor Oklahoma City.
- Daily and monthly compliance training of employees.
- Method evaluations and new hire training.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Owner
What Up Gymnastics
01.2013 - 01.2018
- Monthly and yearly budget.
- Weekly staff meetings and trainings.
- Hiring and onboarding of all staff.
- Monthly and yearly events.
Driver
UPS
01.2006 - 01.2013
- Driver for the company for 7.5 years.
- I was also on the sales lead committee for 3 years.
PT Sup
UPS
01.2004 - 01.2006
- PTPCS for the first year working with customers and drivers.
- PT Preload sup the next year and a half.
- Annual compliance training and new hire training.
Education
Bachelors - Business Management
Colorado Technical Institute
05-2027
Skills
- Management
- Communication
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Operations management
- Staff development
Timeline
Manager
UPS
01.2021 - 01.2025
FT Sup
UPS
01.2019 - 01.2021
PT Sup
UPS
01.2018 - 01.2019
Owner
What Up Gymnastics
01.2013 - 01.2018
Driver
UPS
01.2006 - 01.2013
PT Sup
UPS
01.2004 - 01.2006
Bachelors - Business Management
Colorado Technical Institute
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