Amy May
Harriman,TN
Summary
Dynamic retail professional with extensive experience at AutoZone, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through effective inventory management and staff training. Skilled in problem-solving and fostering strong customer relations, consistently achieving high levels of satisfaction and loyalty. Won the district place for the national sales meeting trip to Memphis Tn, and got to meet & greet with the CEO.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Assistant Manager
AutoZone
Harriman, TN
- Managed daily operations and ensured compliance with company policies.
- Trained new team members on customer service protocols and inventory management systems.
- Assisted in developing promotional displays to enhance product visibility and sales.
- Coordinated with vendors to maintain optimal stock levels and product availability.
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Monitored inventory levels, facilitating timely ordering and reducing stock discrepancies.
- Supported management in implementing process improvements for operational efficiency.
- Analyzed sales data to identify trends and inform restocking strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Parts Service Manager
AutoZone
Harriman, TN
- Managed inventory levels to ensure availability of parts for customer needs.
- Trained and supervised team members on effective service practices and product knowledge.
- Coordinated with suppliers to streamline parts procurement and reduce lead times.
- Implemented process improvements to enhance efficiency in parts handling and distribution.
- Resolved customer inquiries regarding parts compatibility and availability promptly.
- Monitored daily operations to maintain compliance with company policies and procedures.
- Developed training materials to support ongoing staff development initiatives.
- Collaborated with cross-functional teams to improve overall service delivery and customer satisfaction.
- Increased sales revenue by identifying opportunities for upselling additional products or services during customer interactions.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms to minimize costs and ensure consistent availability of parts.
- Conducted regular audits of inventory levels to identify slow-moving or obsolete items, implementing strategies to liquidate excess stock or return it to suppliers when necessary.
Store Manager
AutoZone
Harriman, TN
08.2011 - 07.2023
- Assisted in daily store operations, ensuring efficient customer service and smooth workflow.
- Learned inventory management systems to maintain stock levels and assist with restocking procedures.
- Supported team members by handling transactions accurately and efficiently at the point of sale.
- Adapted to various roles within the store, providing flexibility during peak hours and staff shortages.
- Engaged with customers to address inquiries and resolve issues, enhancing overall satisfaction.
- Maintained cleanliness and organization of merchandise displays, contributing to a welcoming shopping environment.
- Collaborated with leadership on promotional events, gaining insight into sales strategies and customer engagement techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed product knowledge to effectively assist customers in making informed purchasing decisions.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
General Education -
Evergreen Park
Evergreen Park, IL05.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Sales strategies
- Recruiting and interviewing
- Customer rapport
- Operations management
- Employee scheduling
- Team building
- Retail operations
- Conflict resolution
- Workload management
- Staff management
Certification
Parts ASE
Timeline
Store Manager
AutoZone
08.2011 - 07.2023
Assistant Manager
AutoZone
Parts Service Manager
AutoZone
General Education -
Evergreen Park