Amy Maybury
Cortez,CO
Summary
Self-motivated, highly experienced in guest and customer services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
20
20
years of professional experience
Work History
Supportive Housing Front Desk Agent
Pinon Project
Cortez, CO
09.2024 - Current
- Ensured that all safety regulations were followed according to company standards.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Data Entry
Front Desk Clerk and Night Audit
The Baymont Inn
Cortez, CO
09.2020 - 09.2024
- Greet, register, and assign rooms to guests with excellent customer service skills.
- Perform bookkeeping activities and conducting nightly audits.
- Using telephone switchboards.
- Make and confirm reservations.
- Keep records of room availability and guest accounts using computers.
- Compute bills, collect payments, and make changes for guests.
- Managing files and records using database and other software.
- Handling guest complaints with problem sensitivity and empathy.
- Perform balance procedures for hotel accounts and resolve discrepancies.
- Manage late check-ins and provide information on hotel amenities, including dining establishments, spa hours and room service.
Caregiver, Private
Richard and Evelyn Tibbits
Dolores, CO
03.2014 - 06.2019
- Provided in-home care as a personal Certified Nurse Aide (CNA) for two individuals.
- Performed a variety of duties as requested by client, such as obtaining household supplies or running errands, providing transportation to appointments, preparing paperwork and charting progress.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Followed safe lifting and transferring techniques to transport residents.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Assisting U.S. DOL Secretary/CNA
Guardian Angel Home Health Agency, Fresno and Bakersfield
Cortez, CO
09.2013 - 03.2014
- Managed the office.
- Compiled and stored information on building tenants.
- Entered all DOL and assessment information on patient charts and database.
- Answered phones and greeted walk in customers.
- Provided excellent customer service.
Certified Nurses Aide
Pasco home Health
Cortez, CO
08.2012 - 09.2013
- Provided in-home care as a Certified Nurse Aide (CNA) for multiple individuals.
- Logged charts daily and organized paperwork.
- Assisted with house cleaning, meal prep, and other personal care routines.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Recorded patient conditions and vital signs before and after medical operations.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
Paraprofessional
RE1 School District, Cortez Middle School
Cortez, CO
08.2005 - 08.2009
- Co-taught with classroom teachers.
- Taught ESS students individually and in small groups
- Trained for and taught Linda Mood Bell reading classes.
- Assisted with afterschool programs and tutoring.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Supported students throughout academic instruction and assignments.
- Supplied one-on-one attention to each student during group activities.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Attended in-services, workshops and seminars.
Education
Some College (No Degree) - Certified Nurse Aide
Blanding, UT Utah State University
Utah Labor Center Condominium, UTSome College (No Degree) - Business Fundamental Certificate
San Juan Basin Technical School
Mancos, COSkills
- Generating reports
- Posting charges
- Balancing accounts
- Personable
- Customer service orientated
- Active Listener
- Team-worker
- Positive Communicator
- Multi-line phone systems
- Resolving issues
- Hospitality services
- Cash transactions
- Reservations
- Overseeing front desk
- Guest relations
- File management
- Documentation
- Oral and written communications
- Problem-solving skills
- Safety and security procedures
Timeline
Supportive Housing Front Desk Agent
Pinon Project
09.2024 - Current
Front Desk Clerk and Night Audit
The Baymont Inn
09.2020 - 09.2024
Caregiver, Private
Richard and Evelyn Tibbits
03.2014 - 06.2019
Assisting U.S. DOL Secretary/CNA
Guardian Angel Home Health Agency, Fresno and Bakersfield
09.2013 - 03.2014
Certified Nurses Aide
Pasco home Health
08.2012 - 09.2013
Paraprofessional
RE1 School District, Cortez Middle School
08.2005 - 08.2009
Some College (No Degree) - Certified Nurse Aide
Blanding, UT Utah State University
Some College (No Degree) - Business Fundamental Certificate
San Juan Basin Technical School