Amy McDonald
Pickens,SC
Summary
Adept at maintaining patient confidentiality and streamlining appointment processes, I enhanced patient satisfaction at Prisma Health Upstate Carolina Cardiology by leveraging my proficiency in Epic and exceptional customer service skills. My background includes significant achievements in HIPAA compliance and efficiency improvements, marked by a strong attention to detail and a compassionate approach to patient interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE REPRESENTATIVE
Prisma Health Upstate Carolina Cardiology
Greenville, SC
12.2016 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Improved patient satisfaction by providing exceptional customer service during the check-in and check-out processes. Check out with volume of 200 to 300 on an average daily.
- Used Epic to schedule appointments
- Handled customer service inquiries in person, via telephone and through email
- Served as a reliable source of information for patients regarding appointment scheduling, and general office policies
- Scheduling Cardiovascular diagnostic testing
- Cardiovascular order Work Que
- Charge review and denial work up
- New patient referrals
- Call Volume of 150-175 calls daily
MEDICAL RECORDS CLERK
Bon Secours
Greenville, SC
11.2015 - 12.2016
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Processed medical records requests from outside providers according to facility, state, and federal law
- Scanned medical records in digital format for easy retrieval and accessibility
- Maintained patient confidence by keeping patient records information confidential
- Printed and photocopied documents to provide patients with copies of medical records
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
PATIENT SERVICE REPRESENTATIVE
Community Group Family Medicine
Indianapolis, IN
03.2006 - 03.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Used Bradford Scott and EPIC to schedule appointments
- Handled customer service inquiries in person, via telephone and through email
- Entered patient demographic and insurance data into electronic medical record system
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers
- Took copayments and compiled daily financial records
- Built and maintained positive working relationships with patients and staff
DATA ABSTRACTOR
Godshall Staffing
Greenville, SC
04.2015 - 11.2015
- Implemented quality control measures to verify the accuracy of abstracted data, resulting in a significant reduction in discrepancies
- Ensured compliance with relevant regulations by strictly adhering to established guidelines during all data abstraction activities
- Streamlined data abstraction processes for improved efficiency and reduced errors
- Collaborated with cross-functional teams to ensure data consistency and integrity across all systems
- Participated in process improvement initiatives aimed at optimizing operational efficiency within the organization's data management functions
- Completed timely abstraction to maintain compliance with registry deadlines
- Demonstrated strong attention to detail in all data abstraction tasks, ensuring the highest level of accuracy and reliability
Education
Medical Coding - Medical Coding
Greenville Technical College
Greenville, SC04.2024
No Degree - Medical Coding And Billing Specialist
Indiana Business College Medical Division
Indianapolis, IN03.1998
High School Diploma -
Tipton High School
Tipton, IN05.1986
Skills
- Patient confidentiality
- System updates
- Appointment confirmation
- Check-in coordination
- Patient identity verification
- Detail Oriented
- Typing 55 wpm
- Epic Program
- HIPAA compliance
- Bradford Scott Program
- Compliant with healthcare policies
- Medical terminology
- Electronic health records
- Scheduling appointments
- Customer service
- Check-out coordination
Certification
Certified Professional Coder Certification, 08/06/24
Timeline
PATIENT SERVICE REPRESENTATIVE
Prisma Health Upstate Carolina Cardiology
12.2016 - Current
MEDICAL RECORDS CLERK
Bon Secours
11.2015 - 12.2016
DATA ABSTRACTOR
Godshall Staffing
04.2015 - 11.2015
PATIENT SERVICE REPRESENTATIVE
Community Group Family Medicine
03.2006 - 03.2016
Medical Coding - Medical Coding
Greenville Technical College
No Degree - Medical Coding And Billing Specialist
Indiana Business College Medical Division
High School Diploma -
Tipton High School
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