Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Amy McGregor

Dallastown,PA

Summary

Over 13 years in healthcare. Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.

Overview

2
2
years of professional experience

Work History

Business Office Manager

Inners Creek Nursing & Rehab
Dallastown, Pennsylvania
11.2024 - Current
  • Serve as the center's lead financial operations professional.
  • Accurately complete the census daily with the correct payers.
  • Manage resident trust fund accounts, pay all resident trust fund bills when appropriate, spousal allowance, insurance premiums, and personal expenses.
  • Input receipts, invoices, and payments to appropriate Resident Trust Fund Accounts in RFMS.
  • Lead, guide, and direct the business office team to maximize productivity.
  • Monitor and review private collections, and reach out to families to obtain payments.
  • Monitor and review that Medicare and Managed Care insurance billing claims are accurate before submitting.
  • Assist residents and their families with applying for Medicaid, and provide proper education during the process.
  • Work closely with admissions, social services, and the rehab director to ensure accurate patient account management.

Assistant Business Office Manager

Inners Creek Nursing & Rehab
07.2024 - 11.2024
  • Report to the Business Office Manager but also receive training and support from the Revenue Cycle Manager
  • Visible position that interacts with the Administrator, nursing center staff, leadership, Centralized Billing Office, families, attorneys and external agencies
  • Manage patient/resident trust funds and confidential files in compliance with state and federal regulations
  • Meet with patients/residents upon admission and discharge to explain financial obligations
  • Assist residents and their families with Medicaid applications

Rehab Office Coordinator

Powerback Rehabilitation
05.2023 - 07.2024
  • Complete intakes for all new therapy orders and send for verification
  • Send for authorization as needed for more visits
  • Completes all department maintenance including cleaning of all mats and equipment, monitoring temperature of hydrocollator units, ensuring any mechanical checks or calibrations are completed according to schedule, emptying laundry, stocking supplies and clean laundry, and ordering supplies
  • Send evaluations and recertifications for physicians' signature
  • Tracks physician orders and signatures

Education

Associates Degree - Health Care Management

Harrisburg Area Community College
05.2018

High School Diploma -

York County School of Technology
06.2012

Skills

  • Financial management
  • Medicaid applications
  • Insurance billing
  • Trust fund management
  • Regulatory compliance
  • Patient account management
  • Team leadership
  • Time management
  • Problem solving
  • Attention to detail

Hobbies and Interests

Hiking, Hunting, Fishing, Reading

Timeline

Business Office Manager

Inners Creek Nursing & Rehab
11.2024 - Current

Assistant Business Office Manager

Inners Creek Nursing & Rehab
07.2024 - 11.2024

Rehab Office Coordinator

Powerback Rehabilitation
05.2023 - 07.2024

Associates Degree - Health Care Management

Harrisburg Area Community College

High School Diploma -

York County School of Technology

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