Amy McLendon
Latrobe
Summary
Dynamic Executive Director at Hearts and Hands Helping Seniors, skilled in strategic planning and community engagement. Successfully led fundraising campaigns, enhancing program outreach and securing vital resources. Fostered a collaborative team environment, driving operational efficiencies and promoting staff development. Proven leader with a strong focus on relationship building and impactful service delivery.
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
35
35
years of professional experience
Work History
Ezxecutive Director
Hearts and Hands Helping Seniors, LAIVC
428 Main Street, Latrobe PA 15650
01.2020 - Current
- Led strategic initiatives to enhance service delivery for senior clients.
- Developed partnerships with community organizations to expand program outreach.
- Oversaw budget management, ensuring effective allocation of resources for operations.
- Implemented training programs to enhance staff performance and client care quality.
- Evaluated program effectiveness through data analysis and stakeholder feedback.
- Advocated for policy changes to improve services for seniors within the community.
- Directed fundraising efforts, increasing financial support for organizational programs.
- Fostered a collaborative team environment focused on continuous improvement in service delivery.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Advocated for organization and company mission to raise awareness and support.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
- Advanced organization's mission with launch of impactful community service programs.
Spiritual Director
Senior Life
123 Triangle Dr, Greensburg PA 15601
05.2016 - 12.2019
- Facilitated spiritual growth through personalized counseling and guidance for individuals and groups.
- Developed and led workshops focusing on mindfulness, meditation, and community engagement.
- Established collaborative partnerships with local organizations to enhance community outreach initiatives.
- Mentored junior staff and volunteers, fostering a supportive environment for personal development.
- Designed spiritual programs that align with organizational mission and community needs.
- Coordinated special events to promote community involvement and spiritual awareness among diverse populations.
- Offered support to clients experiencing grief or loss, fostering emotional healing through compassionate listening and empathetic guidance.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Served as Chair of Ethics Committee.
Senior Pastor
United Methodist Church
West Virginia, Maryland, And Pennsylvania
05.2001 - 10.2015
- Led congregational initiatives to enhance community engagement and spiritual growth.
- Developed and implemented worship services that fostered inclusive participation.
- Mentored junior staff, providing guidance in pastoral care and leadership development.
- Facilitated strategic planning sessions to align church goals with community needs.
- Oversaw financial stewardship programs, ensuring transparency and accountability in budgeting.
- Strengthened outreach efforts through collaboration with local organizations and service projects.
- Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
- Expanded missions outreach efforts to include partnerships with international organizations, increasing global impact on communities in need.
- Facilitated spiritual growth opportunities through small group leadership development, empowering lay leaders to take on increased responsibilities within the congregation.
- Coordinated and spearheaded programs to increase church members' service throughout community, including but not limited to establishing a food pantry and implementing weekly free community dinners.
- Developed and executed strategic plans to expand ministry offerings, ensuring alignment with the church''s mission and vision.
- Collaborated with church leadership to plan master calendar of events.
- Provided crisis response and counseling to church members.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Manager
Staples
Northfield, NJ
05.1990 - 10.1995
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Developed and implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify trends, driving data-driven decision-making across departments.
- Oversaw budget management and resource allocation, optimizing costs while maintaining service quality.
- Identified training needs and conducted workshops, enhancing team capabilities and performance outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Master of Divinity - Ministry
United Theological Seminary
Dayton Ohio06-2013
Master of Arts - Sociology
Ashford University
San Diego CA06-2010
Associate of Science - Psychology
Garrett County Community College
McHenry MD06-2006
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Staff management
- Public speaking
- Leadership development
- Coaching and counseling
- Relationship and team building
- Executive leadership
- Innovation and creativity
Timeline
Ezxecutive Director
Hearts and Hands Helping Seniors, LAIVC
01.2020 - Current
Spiritual Director
Senior Life
05.2016 - 12.2019
Senior Pastor
United Methodist Church
05.2001 - 10.2015
Manager
Staples
05.1990 - 10.1995
Master of Divinity - Ministry
United Theological Seminary
Master of Arts - Sociology
Ashford University
Associate of Science - Psychology
Garrett County Community College