Summary
Overview
Work History
Education
Skills
Timeline
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Amy Medina

Sunnyvale,CA

Summary

Adaptable individual with a versatile background in customer service and retail. Known for excellent communication and problem resolution skills, ready to support team dynamics and drive operational success.

Overview

3
3
years of professional experience

Work History

Barista

Dunkin' Donuts
Sunnyvale, CA
06.2023 - Current
  • Delivered customer service by promptly addressing inquiries with professionalism.
  • Maintained cleanliness and organization of the work area and equipment.
  • Sustained calm demeanor in high-volume periods and special events to enhance customer experience.
  • Supported highest standards of conduct and service to support company reputation.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Stocked supplies and ensured availability of products for customers.
  • Assisted in training new team members on operational procedures.
  • Managed inventory levels to support daily operations effectively.
  • Coordinated with team members to optimize workflow during peak hours.

Florist

Freelance
Sunnyvale, CA
05.2023 - Current
  • Streamlined inventory management for plants, vases, and supplies to enhance store organization and accessibility.
  • Engaged with customers to identify desired arrangements, occasions, and delivery specifics, ensuring satisfaction with each order.
  • Implemented creative marketing strategies to promote floral services online.
  • Maintained detailed records of customer orders and invoices.
  • Coordinated flower orders from wholesalers to maintain stock availability and meet customer demand.

Babysitter

Freelance
Cupertino, California
04.2023 - 10.2025
  • Demonstrated patience and understanding, fostering a nurturing environment for children.
  • Managed conflicts between children, fostering problem-solving skills and cooperation.
  • Establishing trust through consistent communication with both parents and kids.
  • Communicated daily activities and child behavior to parents, ensuring transparency and trust.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Organized educational games and crafts, enhancing creativity and learning engagement.

Education

Bachelor of Arts - Psychology

San Jose State University
San Jose, CA
06-2029

High School Diploma -

Fremont High School
Sunnyvale, CA
06-2025

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Verbal and written communication
  • Fluent in Spanish
  • Time management
  • Decision-making
  • Conflict mediation
  • Educational planning

Timeline

Barista

Dunkin' Donuts
06.2023 - Current

Florist

Freelance
05.2023 - Current

Babysitter

Freelance
04.2023 - 10.2025

Bachelor of Arts - Psychology

San Jose State University

High School Diploma -

Fremont High School
Amy Medina