Amy Merchan
Peekskill
Summary
Knowledgeable college student, talented at learning quickly and adding value to any team. Strong history of hard work using leadership, communication, and teamwork to complete tasks. Good academic achievement paired with demonstrated commitment and integrity.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Staples
Yorktown Heights
01.2026 - Current
- Delivered customer service by assisting with purchases, returns, and product inquiries, enhancing overall customer satisfaction.
- Assisted customers in locating products and recommending tailored solutions, improving their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed Amazon Returns accurately during busy periods, contributing to seamless customer experiences.
- Operated the cash register and handled cash, card, and mobile transactions with accuracy.
- Maintained a clean, organized, and well-stocked sales floor to ensure a positive shopping experience.
- Completed closing shift responsibilities, including store recovery, cleaning, restocking, and securing work areas.
- Worked efficiently in a fast-paced environment while managing multiple tasks and priorities.
- Collaborated with team members to meet daily operational and customer service goals.
Deli Associate
JV Hot Bagels
Jefferson Valley
07.2023 - Current
- Weighed, packaged, labeled, and served deli meats, cheeses, salads, and sandwiches to fulfill customer orders accurately.
- Operated the cash register and processed customer transactions accurately and efficiently.
- Provided friendly, professional customer service by addressing customer questions and resolving concerns promptly.
- Worked efficiently in a fast-paced environment, adapting to busy periods while maintaining accuracy and quality.
- Worked collaboratively with team members to enhance service quality and achieve operational goals.
- Recognized by management for punctuality, dependability, and outstanding customer service.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
- Prioritized tasks effectively to complete daily responsibilities on time.
- Worked with a team to ensure efficient service and maintain high operational standards during peak business hours.
Education
Bachelor of Science - Radiology technology
Manhattanville University
Purchase, NY05-2029
High School Diploma -
Peekskill High School
Peekskill, NY06-2025
Skills
- Point of sale operation
- Customer Service
- Customer complaint resolution
- Customer engagement
- Fast-paced efficiency
- Store organization
- Time management
- Team collaboration
- Problem-solving
- Clear communication
- Strong work ethic
- Responsibility and reliability
- Maintaining a safe environment
- Professional communication
Awards
- PHS High Honor Roll Award
- Alfred State College Pioneer Leader’s Award
- Mercy University Academic Excellence Award
Languages
- English, Fluent speaker, writer, and reader
- Spanish, Fluent speaker, writer, and reader
Certification
- Driver License
Timeline
Sales Associate
Staples
01.2026 - Current
Deli Associate
JV Hot Bagels
07.2023 - Current
Bachelor of Science - Radiology technology
Manhattanville University
High School Diploma -
Peekskill High School