Amy Mitchell
Casselberry,FL
Summary
Results-driven professional with extensive experience in insurance collections, payer enrollment/credentialing, payment posting, and general administrative functions. Proven ability to ensure timely claim adjudication, effectively resolve billing disputes, create effective appeals and ensure claims are paid per contractual agreements. Strong track record of maintaining compliance with industry regulations and enhancing operational efficiency through continuous process improvements. Open to exploring opportunities beyond current expertise and committed to securing a long-term position that fosters growth and development.
Overview
18
18
years of professional experience
Work History
Insurance Collection Specialist
Neuroscience Institute of Florida, LLC
Palm Beach, FL
03.2025 - Current
- Managed caseload for 4 facilities
- Experience with Kipu, CollaborateMD, and payer portals
- Managed insurance collections for current and delinquent accounts, ensuring timely follow-up and resolution.
- Analyzed patient billing discrepancies to facilitate prompt adjustments and accurate payments.
- Collaborated with healthcare providers to verify insurance coverage and enhance claim submissions.
- Trained new staff on collection procedures, improving team efficiency and knowledge retention.
- Provided excellent customer service by addressing inquiries from both clients and insurance providers in a timely manner.
- Processed and posted payments accurately within designated timeframes.
Insurance Collector
Retreat Behavioral Health
Palm Beach, FL
09.2023 - 02.2025
- Increased cash flow for the organization through diligent monitoring of insurance reimbursements and timely appeals of underpaid claims.
- Responded to correspondence from insurance companies.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Established strong working relationships with insurance company representatives, facilitating efficient communication and prompt issue resolution.
- Maintained accurate documentation of all collection activities, ensuring compliance with industry regulations and internal policies.
- Reduced claim denials through thorough research of insurance coverage, patient eligibility, and claim accuracy.
- Provided exceptional customer service when addressing patient inquiries regarding billing issues or insurance coverage concerns.
- Generated reports on medical claims processing activities and results.
Provider Enrollment/Credentialing Specialist
Retreat Behavioral Health
Palm Beach, FL
04.2022 - 09.2023
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- CAQH maintenance for around 70 providers.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Evaluated provider applications to look for missing and inaccurate information.
Office Manager
U.S. Lawns of Santa Rosa Beach
Santa Rosa Beach, FL
07.2008 - 10.2015
- Worked in landscape management as office manager and HR contact for 30+ employees which includes processing new hires, terminations, employee benefits, tracking uniforms and other duties.
- Assist in creating landscape maintenance bids, prepare prospective client proposals and contracts.
- Intermediate user of QuickBooks, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Typing 80+ wpm with high accuracy.
- Prepare financial reports.
- Accounts receivable, invoices and collections.
Education
Some College Credits (No Degree) - Business Administration
University of Phoenix
Phoenix, AZHigh School Diploma - General Studies
Choctawhatchee High School
Fort Walton Beach01-1997
Skills
- Kipu, CollaborateMD, Sigmund, Aura
- HIPAA Compliance
- Typing (80 wpm)
- Claim Denial Management & Resolution
- Computer Saavy
- Organizational abilities
- Experienced in Policy interpretation
- Experienced in Microsoft office
- Excellent problem-solving skills
Timeline
Insurance Collection Specialist
Neuroscience Institute of Florida, LLC
03.2025 - Current
Insurance Collector
Retreat Behavioral Health
09.2023 - 02.2025
Provider Enrollment/Credentialing Specialist
Retreat Behavioral Health
04.2022 - 09.2023
Office Manager
U.S. Lawns of Santa Rosa Beach
07.2008 - 10.2015
High School Diploma - General Studies
Choctawhatchee High School
Some College Credits (No Degree) - Business Administration
University of Phoenix