Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Sanchez

Loxahatchee,FL

Summary

Highly motivated and dedicated sales/customer service professional that consistently strives to work effectively with clients and team members to meet company goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Verified Number
03.2025 - Current
  • Handled high volume inbound calls, assisting clients with resort package inquiries, bookings, and modifications while maintaining a professional and friendly experience.
  • Accurately recorded client interactions, payments and booking details in Salesforce.
  • Responsible to respond to live chats/text messages.

Charity Fundraiser

Multiple Sclerosis Foundation
06.2023 - 03.2024
  • Maintained detailed records of donor interactions and pledges, while meeting outreach and fundraising daily targets.
  • Engaged potential donors through high-volume outbound calls, effectively communicating campaign goals and increasing charitable contributions.

Admissions Coordinator

Retreat Behavioral Health
10.2017 - 11.2022
  • Responsible to meet and exceed monthly quota of inpatient admissions.
  • Conducted intake and psychosocial assessments to determine clinical eligibility.
  • Collected insurance, cash, credit cards and means of payment for the private inpatient facility.
  • Clearly explained the program benefits, treatment options, and procedures to prospective patients and their loved ones.
  • Communicated verification of insurance, collaborated with billing/utilization review team to facilitate patient admissions with insurance coverage; negotiated self-pay agreements for private pay patients.
  • Worked collaboratively with clinical staff and providers to ensure transfers and consistent provider care to assigned patients.

Admissions Coordinator

Sprout Health Group
01.2017 - 09.2017
  • Verified insurance eligibility for patients.
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.
  • Handled travel arrangements for patients.

Admissions Coordinator Assistant

Aid In Recovery
01.2016 - 12.2016
  • Completed 150+ outbound calls per shift to engage with patients regarding coordinating admission for prospective patients.
  • Responded to inquiries from callers and live chat.
  • Confirmed admissions, communicated with clients and updated charts accordingly.

Sales Associate

Vans
06.2015 - 12.2015


  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed sales transactions to meet sales goals and handled returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

CPR Certified

High School Diploma -

Seminole Ridge Community High School
Loxahatchee, FL

Fitzpatrick Real Estate School
Palm Beach Gardens, FL

Skills

  • FL Notary Public
  • Sales Experience
  • Interpersonal Communication Skills
  • Well-Versed in Insurance Verification (VerifyTX)
  • Trained in Salesforce CRM
  • EMR (Aura, KIPU, Sigmund) Systems Experience
  • Manage Multiple Priorities
  • Customer Experience

Timeline

Customer Service Representative

Verified Number
03.2025 - Current

Charity Fundraiser

Multiple Sclerosis Foundation
06.2023 - 03.2024

Admissions Coordinator

Retreat Behavioral Health
10.2017 - 11.2022

Admissions Coordinator

Sprout Health Group
01.2017 - 09.2017

Admissions Coordinator Assistant

Aid In Recovery
01.2016 - 12.2016

Sales Associate

Vans
06.2015 - 12.2015

CPR Certified

High School Diploma -

Seminole Ridge Community High School

Fitzpatrick Real Estate School

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Vanessa Sanchez