Amy Moreno
New York,NY
Summary
Experienced bartender with a passion for providing exceptional service in fast-paced hospitality environments. Demonstrated expertise in crafting innovative cocktails and engaging with customers to create a memorable experience. Proven ability to train and mentor team members, effectively manage bar inventory, and maintain efficiency even in high-pressure situations. Committed to delivering high-quality service and exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Bartender
Swingers Crazy Golf
05.2022 - Current
- Created seasonal, rotating cocktails featured on the menu
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
ABC Cocina
04.2016 - 05.2022
- Crafted and served a diverse range of cocktails with consistency
- Built strong guest relationships, enhancing customer loyalty
- Handled cash, card transactions, and bar inventory
- Ensured a clean, organized, and compliant bar space
- Served high customer volumes during special events, nights, and weekends.
Guest Service Representative
Target
01.2015 - 05.2016
- Delivered high-quality customer service in a fast-paced retail environment
- Assisted customers with returns, refunds, and product inquiries
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BA - Psychology
Queens College, City University of New York
Flushing, NY01.2025
AS - Liberal Arts
Borough of Manhattan Community College
New York05.2022
Skills
- Cocktail Preparation
- Staff training and supervision
- Attentive service
- Strong multitasking
- Team player attitude
Languages
English
Spanish
Timeline
Bartender
Swingers Crazy Golf
05.2022 - Current
Bartender
ABC Cocina
04.2016 - 05.2022
Guest Service Representative
Target
01.2015 - 05.2016
BA - Psychology
Queens College, City University of New York
AS - Liberal Arts
Borough of Manhattan Community College
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