Amy Morgan
Clarksville,IN
Summary
Proven Account Manager and Receptionist with a track record of enhancing client satisfaction and retention at Diamond Chain Company. Expert in organization and verbal communication, adept at resolving escalated issues and maintaining high client relations. Achieved a notable client retention rate by prioritizing timely and effective problem resolution.
Overview
14
14
years of professional experience
Work History
Receptionist
Johnson Animal Clinic
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Receptionist
Animal Medical Center Of Brooksville
03.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Account Manager
Diamond Chain Company
04.2010 - 11.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
GED -
Newtown High School
Sandy Hook, CT05.1979
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
Quilting
I learned to quilt from my mother five years ago. I learned all the basics from her and took off with my own creations. Quilting is my favorite thing to do in my spare time. I am entering a quilt in the state fair this year and I'm so anxious to see the outcome. Don't ask me about quilting because I will never shut up!
Timeline
Receptionist
Johnson Animal Clinic
02.2023 - Current
Receptionist
Animal Medical Center Of Brooksville
03.2022 - 02.2023
Account Manager
Diamond Chain Company
04.2010 - 11.2020
GED -
Newtown High School