Amy Morrow
Spring Hill,TN
Summary
Dedicated and resourceful professional with experience in fast-paced virtual support environments. Expertise in delivering empathetic and efficient customer service across multiple channels, including phone, email, and chat, while operating from a remote home office. Skilled multitasker with a proven track record of resolving escalated issues, managing documentation effectively, and swiftly adapting to new technologies. Committed to enhancing customer satisfaction and streamlining processes to drive organizational success.
Overview
8
8
years of professional experience
Work History
Remote Support Specialist (Paraprofessional)
Discovery Virtual K-8 School – Williamson County Schools
01.2021 - 01.2022
- Consistently exceeded expectations in a fully remote home-office environment.
- Delivered responsive support through online ticketing systems, phone, email, and zoom to ensure positive experiences for students and families.
- Handled inquiries with professionalism, resolving issues efficiently while maintaining empathy and patience.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed multiple platforms and tabs simultaneously to navigate systems and resolve support requests.
Special Education Paraprofessional
Walnut Grove Elementary – Williamson County Schools
01.2014 - 01.2020
- Provided individualized support to diverse clients, ensuring accessibility and satisfaction.
- De-escalated sensitive situations with patience and empathy to maintain positive relationships.
- Collaborated with cross-functional teams to deliver effective solutions and consistent service.
- Maintained accurate records of cases, interventions, and outcomes to ensure quality service delivery.
- Recognized for professionalism, teamwork, and ability to handle high-pressure situations.
Education
Elementary Education, Special Education
Middle Tennessee State University
Murfreesboro, TN01.2009
Skills
- Excellent written and verbal communication across phone, email, and chat
- Skilled in CRM and Help Desk ticketing systems
- Conflict resolution, de-escalation, and empathetic customer care
- Remote technology proficiency: Microsoft Office, Google Suite, Zoom
- Strong multitasking and time management in dynamic environments
- Managing compliance documentation, case tracking, and task prioritization
- Rapid learner with proven adaptability to new tools and workflows
- Project planning and cross-functional teamwork
Awards
Employee of the Year- Discovery Virtual K-8 School - 2021-2022
Timeline
Remote Support Specialist (Paraprofessional)
Discovery Virtual K-8 School – Williamson County Schools
01.2021 - 01.2022
Special Education Paraprofessional
Walnut Grove Elementary – Williamson County Schools
01.2014 - 01.2020
Elementary Education, Special Education
Middle Tennessee State University
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