Prindeisha Carter
Philadelphia,PA
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. Also I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers to be successful.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist – Remote
- Customer-focused professional with experience providing remote support through phone, email, and chat. Strong communication skills, excellent time management, and a proven ability to work independently in a work-from-home environment.
Office Administrator
Paragon care Inc
01.2024 - 12.2025
- Managed daily office operations and administrative support for a team of X employees
- Coordinated schedules, meetings, and travel arrangements
- Handled phone calls, emails, and front-office communications
- Maintained filing systems and office records
- Managed office supplies inventory, ensuring timely restocking and cost-effective purchasing decisions.
- Coordinated scheduling for meetings, optimizing calendar usage and enhancing communication among team members.
Customer service Representative
Aliv
10.2016 - 12.2023
- Resolve customer complaints via phone, email, and in person. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds, or exchanges.
- Administrative & Office Management
- Data Entry & Record Maintenance
Cashier / CSR
Costrite
01.2014 - 07.2016
- Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions.
- Data Entry & Record Maintenance
- Conflict Resolution
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
National Training Agency
High School Diploma -
New Life Christian Academy
06.2011
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G.H.S Senior High School
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A.F.Adderley Junior high School
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Verbal and written communication
- Team collaboration
- Customer service excellence
- Remote Support (Phone, Email, Chat)
- Microsoft Office & General Computer Proficiency
- Team Collaboration & Independent Work
Accomplishments
- B.J.C
- Mathematics , English Language, Food Prep, Religious Studies & General Science
Training
- LEVEL 1 AWARD/CERTIFICATE IN RETAIL KNOW
- LEVEL 1 UNDERSTANDING THE BUSINESS OF RETAIL KNOWLEDGE
- LEVEL 1 UNDERSTANDING THE RETAIL SELLING PROCESS
- LEVEL 1 UNDERSTANDING THE CONTROL, HANDLING AND REPLENISHMENT OF STOCK IN A RETAIL BUSINESS
- LEVEL 1 CUSTOMER SERVICE
Languages
English
Full Professional
Timeline
Office Administrator
Paragon care Inc
01.2024 - 12.2025
Customer service Representative
Aliv
10.2016 - 12.2023
Cashier / CSR
Costrite
01.2014 - 07.2016
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G.H.S Senior High School
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A.F.Adderley Junior high School
Customer Support Specialist – Remote
High School Diploma -
National Training Agency
High School Diploma -
New Life Christian Academy