Summary
Overview
Work History
Education
Skills
Timeline
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Amy Morton

Swartz Creek,MI

Summary

A seasoned Patient Service Supervisor with a proven track record at Quest Diagnostics, I excel in team management and healthcare regulations. Demonstrated success in enhancing operational efficiency and data integrity, with a strong emphasis on patient confidentiality and interpersonal skills. Achievements include significant error reduction and effective staff development.

Overview

19
19
years of professional experience

Work History

Patient Service Supervisor

Quest Diagnostics
06.2012 - Current
  • Responsible for daily operations of all assigned PSCs' and in-office phlebotomy.
  • Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
  • Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
  • Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
  • Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
  • Relocate/open/close PSCs, IOPs and RRLs.
  • Oversees inventory process for supervised facilities.
  • Participates in the interview, selection and hiring of new employees.
  • Responsible for training, coaching, supervision and development of staff.

QA

Quest Diagnostics
01.2009 - 06.2012
  • Monitor daily logs for unreceived specimens and perform investigation to locate any lost samples
  • Collaborate with internal and external customers for any unclear test orders received to provide timely test results and conduct client re education if applicable.


  • Demonstrates a good understanding of job duties and SOP’s related to Specimen Processing in a production setting
  • Demonstrates and conveys an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
  • Conducts all regularly scheduled departmental audits and others as requested
  • Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed


Lab Processing Validator

Quest Diagnostics
01.2006 - 01.2009
  • Ensured customer satisfaction through timely resolution of discrepancies identified during validation process.
  • Assisted in the development of a data management strategy, incorporating validation as a critical component for maintaining high-quality information.
  • Reduced errors in data entry by implementing comprehensive validation checks and procedures.
  • Supported system upgrades by validating new features and functionality, ensuring seamless transitions without compromising data integrity.

Education

Bachelor of Science -

Michigan State University
East Lansing, MI
12-1999

Skills

  • Patient confidentiality
  • Team management
  • Healthcare regulations
  • Appointment scheduling
  • Strong interpersonal skills
  • Reliability
  • Flexibility

Timeline

Patient Service Supervisor

Quest Diagnostics
06.2012 - Current

QA

Quest Diagnostics
01.2009 - 06.2012

Lab Processing Validator

Quest Diagnostics
01.2006 - 01.2009

Bachelor of Science -

Michigan State University

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Amy Morton