AMY MULLINS
West Frankfort,IL
Summary
A highly experienced General Manager with over 20 years of experience in supporting management with budget and sales predictions to maximize profits. Proven track record of developing systems and procedures to improve operational quality and team efficiency. Skilled in top-level decision-making and strategy planning, with the ability to build strong relationships with management to ensure a great customer experience, efficient procedures, meet sales standard and increase profits.
Overview
29
29
years of professional experience
Work History
General Manager
America's Car-mart, Inc (formerly Auto Credit)
08.1995 - Current
- Oversee all aspects of the business including but not limited to the following: Analyze the performances of the sales departments to update processes and tactics
- Planning promotional events to encourage customers to attend and drive sales
- Setting sales goals for the dealership and motivating employees to meet or exceed these expectations
- Analyze the financials to ensure the business remains in strong financial standing and within an established budget
- Monitoring sales teams' performances to identify improvement areas and establish necessary training programs
- Meet with the management team to ensure all goals are communicated effectively and troubleshoot problem areas
- Meet with Shop foreman to ensure the service department is performing effectively
- Oversee all buying aspects to ensure inventory is at appropriate levels and is being purchased cost effectively
- Meet with Account representative manager to ensure all collection procedures are being followed properly and effectively
- Assist with customer experience problem areas to ensure the best customer experience possible.
Education
High School Diploma -
FCHS
Skills
- Detail Oriented
- Team Leadership and Coaching
- Maximizing profitability
- Teamwork and collaboration
- Operations Management
- Effective leader
- Project Management
Timeline
General Manager
America's Car-mart, Inc (formerly Auto Credit)
08.1995 - Current
High School Diploma -
FCHS
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