Amy Murphy
Cypress,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
ACCOUNT MANAGER / DATA ENTRY
HOELSCHER WEATHERSTRIP
HOUSTON, TX
10.2018 - 06.2019
- Received client purchase orders via specific software for each company
- Reviewed purchase orders and accurately input data into company database
- Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
- Makes recommendations for improvements to work processes and procedures
- Aid in problem resolution processes and provide status to all team members on the progress of customer implementations
- Use independent discretion to manage customers
- Perform duties to meet established job standards
- Provides a high level of service to all internal and external customers
- Providing updates to customers from the receipt of the order until install is complete via phone, email and independent systems
- Ensure install complete and process orders for billing.
ADMINISTRATION / INSIDE SALES/CUSTOMER SERVICE
MUNICIPAL EMERGENCY SERVICES
HOUSTON, TX
02.2012 - 10.2017
- Sold Firefighting gear to Local and Federal Government entities
- Responsible for entering invoices onto Federal Government site
- All follow-up to ensure delivery
- Responsible for Quarterly fee owed to the Government off sales reported
- Responsible for keeping GSA Contracts up to date as well
- Spoke on phone with customers daily ensuring great Customer Service
- After 3 years, moved to online sales
- Responsible for ensuring customers ordered delivered, online issues resolved, above and beyond customer service utilized at my discretion
- Provided several types of excel charts, graphs and reports for the Vice President
- Entered all required numbers and corrections for each yearly inventory.
TRANSPORTATION BROKER
EXTRA MILE TRANSPORTATION
BENTONVILLE, AR
04.2007 - 08.2010
- Developing and maintaining relationships with customers
- Working with a team of brokers to keep drivers loaded
- Determining mode of transportation and dispatching
- Brokerage of trucks - Covered all states within the U.S
- Daily updates on driver locations and deliveries
- Carrier maintenance and compliance
- Minimal accounting issues
- Excellent communication with customers and carriers.
INVENTORY MANAGER
JARED THE GALLERIA OF JEWELRY
HOUSTON, TX
10.2003 - 04.2007
- Receive and check in all merchandise for store, such as high-ticket diamonds, Swiss Time pieces, various gem stones and one of a kind pieces
- Transfer merchandise from store to store
- Responsible for daily count reports - All counts must balance with what the store system reflects
- Resolve any discrepancy immediately
- Yearly inventories and audits - Store is responsible for approximately six million dollars in sales each year
- Day to day functions and reporting on all merchandise coming and going into store.
BUSINESS DEVELOPMENT MANAGER
ADVANTAGE CHANNEL MARKETS
BENTONVILLE, AR
01.2000 - 07.2003
- Work with clients in Wal-Mart stores to ensure proper distribution, new items on shelf and all existing items tagged at store level
- Created 'Retail-tain-ment' for clients represented in Wal-Mart stores and Sam's Clubs
- Extensive traveling to meet with clients and Develop monthly sales plan for Retail Service to Wal-Mart for such clients as Del Monte, Kellogg's, M&M/Mars & Mrs
- Smith's
- Pull Wal-Mart Retail Link reports for clients to show stores with issues needing to be addressed.
LEASE SPECIALIST / PERSONNEL
CANNON EXPRESS CORP
SPRINGDALE, AR
07.1999 - 10.2000
- Assisted in recruiting lease operators
- Registered operators with the State to become a corporation
- Created and implemented orientation programs for future lease drivers
- Interview recommend applicants for employment at Cannon Express
- Helped develop website for Cannon Express.
PROJECT MANAGER
WAL-MART STORES, INC.
BENTONVILLE, AR
03.1996 - 11.1999
- Responsible for ordering fixtures for new and relocation Supercenters in various states
- Dealings with transportation companies on delivery of fixtures and coordinating delivery of all loads
- Responsible for supervising fixture loads from origin to destination
- In constant contact with dispatch to ensure a timely delivery
- Coordinating with store planning contacts on missing fixtures until delivery
- Set-up time is a six-week period for each store
- All follow-up and closeout notes until store Grand Opens
- Responsible for coordinating installation of all exterior signing on Wal-Mart buildings, including the pylon signs, for ten states
- Interacting with City Officials to obtain permits for all store signage.
DISTRICT MANAGER (JEWELRY / SHOES)
WAL-MART STORES, INC
BENTONVILLE, AR
10.1995 - 12.1996
- Maximized sales in seven stores; consistently achieve monthly sales plan
- Responsible for two departments per store; Jewelry and Shoes; eleven sales associates per department; conducted associate performance coaching
- Recruit, interview, hire, train and develop Department Managers and sales associates; stressed improved customer service follow through
- Transferred high ticket merchandise between stores; responsible for year-end inventories
- Merchandise case/counters; oversee/organize stock areas; review stock control and productivity books
- Review and analyze goals and retail sales; interact with Store Managers and Regional Managers
- Structured special events to generate business; established goals to increase average sales per unit
- Region won four consecutive 'Pride Through Performance' awards for increased sales and customer service.
BUYER'S ASSISTANT
WAL-MART STORES, INC
BENTONVILLE, AR
02.1992 - 02.1995
- Responsible for training new associates
- Directed meetings with vendors to monitor sales, select product to be sold in stores as well as negotiate prices and quantities
- Ordered all supplies for new store openings
- Created new item profiles and attached all accompanying item traits
- Responsible for ordering merchandise for International stores in Mexico and Puerto Rico.
DIRECTOR'S ASSISTANT
WAL-MART STORES, INC
BENTONVILLE, AR
08.1990 - 03.1992
- Directed vendor meetings with contact lens companies to select products, negotiate prices and quantities
- Coordinated communications with Store Planning, Real Estate and leasing companies
- Created forms for orders, repair, inventory and medical for Wal-Mart Vision Centers
- Assisted in opening forty-five Vision Centers located in Wal-Mart stores
- Transmitted all correspondence to Vision Centers in district.
Education
High School Diploma -
Bentonville High School
Bentonville, ARSkills
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines
- Ability to work effectively under pressure while maintaining a professional manner
- Excellent presentation skills
- Excellent verbal and written communication skills
- Dual-ability to work effectively as both a team player and alone
- Ability to effectively use and manage multiple systems
- Customer Service expert; Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Relationship building and management
Career Overview
To obtain a challenging position utilizing my educational background as well as my professional experience, creativity and enthusiasm.
Timeline
ACCOUNT MANAGER / DATA ENTRY
HOELSCHER WEATHERSTRIP
10.2018 - 06.2019
ADMINISTRATION / INSIDE SALES/CUSTOMER SERVICE
MUNICIPAL EMERGENCY SERVICES
02.2012 - 10.2017
TRANSPORTATION BROKER
EXTRA MILE TRANSPORTATION
04.2007 - 08.2010
INVENTORY MANAGER
JARED THE GALLERIA OF JEWELRY
10.2003 - 04.2007
BUSINESS DEVELOPMENT MANAGER
ADVANTAGE CHANNEL MARKETS
01.2000 - 07.2003
LEASE SPECIALIST / PERSONNEL
CANNON EXPRESS CORP
07.1999 - 10.2000
PROJECT MANAGER
WAL-MART STORES, INC.
03.1996 - 11.1999
DISTRICT MANAGER (JEWELRY / SHOES)
WAL-MART STORES, INC
10.1995 - 12.1996
BUYER'S ASSISTANT
WAL-MART STORES, INC
02.1992 - 02.1995
DIRECTOR'S ASSISTANT
WAL-MART STORES, INC
08.1990 - 03.1992
High School Diploma -
Bentonville High School