Amy Newsome
Lead Sales Associate
Mooresville,NC
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and inventory control at Dollar General Store. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operation and cash handling, consistently delivering positive shopping experiences and fostering client loyalty.
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
36
36
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
07.2025 - Current
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Delivered excellent customer service for repeat business and referrals.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Packer
Wincup Group
01.2005 - 03.2005
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Ensured cleanliness and organization of packing area, adhering to safety standards.
- Adapted to various packing requirements for different products, maintaining high versatility.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Loaded and unloaded items from production line.
- Assembled boxes, cartons and containers to package items.
- Counted items to verify accuracy of orders.
- Inspected items for defects and damage.
- Utilized adhesive labels and other materials to package items.
- Sealed containers and packages with glue, tape or other materials.
- Sorted and stacked finished items.
- Secured items for storage or shipment.
CNA
Davis Regional Medical Center
06.2003 - 03.2004
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to [Type] patients in hospital facility.
Nursing Assistant
Brian Center
03.2003 - 08.2003
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Participated in professional development sessions, staying current with best practices in patient care.
Sales Clerk
Big Lots
06.1990 - 07.1991
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Processed payments and returns with accuracy and efficiency.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Kept front check out area clean and organized for efficient service.
Bakery Clerk
Lowes Foods
08.1989 - 06.1990
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
- Used utensils and equipment to portion, wrap and display bakery items.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
- Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
- Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO 05.2001 -
High School Diploma -
South Iredell High School
Statesville, NC06-1991
Skills
POS system
Teamwork and collaboration
Friendly and outgoing
Goal oriented
Customer service
Team leadership
POS systems
Cash handling
Customer needs assessment
Cash handling accuracy
Positive customer experience
Inventory control
Payment processing
Staff supervision
Inventory and stocking
POS system operation
Opening and closing procedures
Visual displays and presentations
Hospitality and accommodation
Tactful conflict resolution
Closing techniques
Timeline
Lead Sales Associate
Dollar General Store
07.2025 - Current
Packer
Wincup Group
01.2005 - 03.2005
CNA
Davis Regional Medical Center
06.2003 - 03.2004
Nursing Assistant
Brian Center
03.2003 - 08.2003
Associate of Science - Business Administration
Colorado Technical University
05.2001 -
Sales Clerk
Big Lots
06.1990 - 07.1991
Bakery Clerk
Lowes Foods
08.1989 - 06.1990
High School Diploma -
South Iredell High School