Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Oesterle

Janesville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Office Pro
Janesville
08.2016 - Current
  • Customer service , cash handling, ordering ,purchasing, sales, payments , answering phones, filling , scheduling ,data entry, and general office work .

Shift Leader

Kwik Trip
Janesville
01.2005 - Current
  • Cashier, customer service , orders , stocking , price changes , computer entry , managing crew, shift changes , resets, cash , check and credit card transactions.

Education

General - GED

Blackhawk Technical College
Janesville, WI
12.2025 - 12.2025

Skills

  • Accounts receivable
  • Organizational skills
  • Account management
  • Individual consumer customer service
  • Purchasing
  • Phone customer support
  • Providing product information
  • In-person customer service
  • Supervisor experience
  • Inventory Control
  • Customer returns handling
  • Data Entry
  • Billing issue inquiries
  • Managing customer accounts
  • Order inquiry handling
  • Phone etiquette
  • Customer support experience within retail industry
  • Order Entry
  • Administrative Experience
  • Pricing
  • Cash Handling
  • Sales
  • Customer service
  • Typing
  • Order processing
  • Handling customer exchanges
  • Shift Management
  • Customer service manager experience

Certification

Driver's License

Timeline

General - GED

Blackhawk Technical College
12.2025 - 12.2025

Customer Service Representative

Office Pro
08.2016 - Current

Shift Leader

Kwik Trip
01.2005 - Current
Amy Oesterle