Amy Olson
Teller Supervisor II
Beldenville,WI
Summary
Results-driven Teller Supervisor with expertise in cash management and regulatory compliance. Proven track record of enhancing workflow efficiency and fostering a high-performance team culture.
Overview
32
32
years of professional experience
Work History
Teller Supervisor II
Associated Bank
07.2008 - 08.2026
- Supervised daily operations of teller team, ensuring compliance with banking regulations and policies.
- Trained staff on customer service excellence and effective cash handling procedures.
- Monitored transaction accuracy, addressing discrepancies to uphold financial integrity.
- Implemented process improvements, enhancing workflow efficiency and reducing wait times for customers.
- Developed the branch schedule to optimize staff coverage.
- Conducted performance evaluations, providing feedback to foster professional development among team members.
Teller
Goodhue County National Bank
07.2000 - 07.2008
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Assisted customers with account inquiries, providing prompt and knowledgeable service.
- Managed cash drawer balances, minimizing discrepancies through diligent record-keeping.
- Trained new tellers in operational procedures and customer service best practices.
Retail Store Manager
Wicks 'N' Sticks
08.1994 - 07.2000
- Directed daily operations to enhance customer service and sales performance.
- Trained and mentored staff, fostering a high-performance team culture.
- Implemented inventory management systems to optimize stock levels and minimize losses.
- Developed visual merchandising strategies to increase product visibility and consumer engagement.
Education
High School Diploma -
Campbell County High School
Gillette, WY 05.2001 -
No Degree -
University of Wisconsin, River Falls
River Falls, WI 05.2001 -
Skills
Cash management
Regulatory compliance
Consumer banking
Staff training
Performance coaching
Customer engagement
Teamwork
Professional ethics
Positive attitude
Timeline
Teller Supervisor II
Associated Bank
07.2008 - 08.2026
High School Diploma -
Campbell County High School
05.2001 -
No Degree -
University of Wisconsin, River Falls
05.2001 -
Teller
Goodhue County National Bank
07.2000 - 07.2008
Retail Store Manager
Wicks 'N' Sticks
08.1994 - 07.2000