Amy Olson
Associated Bank
Beldenville,WI
32
years of professional experience
Proactive professional with a strong background in banking operations. Skilled in cash management and team leadership, focusing on improving service standards and fostering a collaborative environment to achieve branch goals.
Work History
Teller Supervisor II
26 Years 1 Month- Supervised daily operations of teller team, ensuring compliance with bank policies and procedures.
- Facilitated mentorship for new tellers, focusing on enhancing customer service standards and streamlining operations.
- Conducted performance evaluations, providing feedback to foster professional development among staff.
- Managed cash flow and inventory, ensuring accurate cash drawer balances at the end of shifts.
- Resolved customer inquiries and complaints efficiently, maintaining high levels of customer satisfaction.
- Analyzed teller performance metrics to identify areas for improvement and training opportunities.
- Collaborated with management to develop strategies for increasing branch productivity and service excellence.
- Managed monthly schedules for all branch staff, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Increased team productivity with regular coaching and performance feedback sessions.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
Manager
6 Years- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and implemented training programs for new team members to enhance productivity.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Fostered a collaborative team environment through regular communication and feedback sessions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma
Skills
Cash handling and management
Problem-solving
Honest and dependable
Professionalism and ethics
Staff training and development
Reliable and responsible
Time management
Multitasking
Customer service excellence
Product sales
Positive attitude
Teamwork and collaboration
Timeline
Teller Supervisor II
Associated Bank
07.2000 - 08.2026Read More
Manager
Wicks 'N' Sticks
07.1994 - 07.2000Read More
Campbell County High School
High School Diploma
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University of Wisconsin, River Falls
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