Amy Ordaz
Odessa,TX
Summary
Customer-focused and results-driven professional with experience in retail sales, assistant management, receptionist duties, and food service. Skilled in driving revenue by making recommendations to tailored to customer needs. Experienced in creating add-on sales opportunities, promoting feature products and consistently working towards exceeding goals . Strong ability to engage customers, build relationships, handle cash transactions, and maintain professionalism in fast-paced environments while contributing to overall store performance and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Receptionist
Allen Orthotics & Prosthetics
Midland, TX
03.2023 - 04.2026
- Managed front desk operations, ensuring efficient patient check-ins and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments and personnel.
- Coordinated with healthcare providers to maintain accurate patient records and documentation processes.
- Assisted patients with inquiries regarding services, insurance coverage, and billing procedures.
- Demonstrated professionalism by providing excellent customer service, maintaining patient confidentiality, and creating a welcoming environment for patients and visitors at Allen Orthotics & Prosthetics.
Embroidery Specialist
Howell & Windham Advertising
Odessa, TX
01.2020 - 03.2023
- Operated advanced embroidery machines to produce high-quality custom designs.
- Collaborated with design teams to ensure accurate representation of client branding and artwork.
- Implemented quality control measures to maintain consistency in stitching and color accuracy.
- Mentored junior staff on machine operation and best practices for fabric handling.
Assistant Manager
Dressbarn
Odessa, TX
04.2018 - 09.2020
- Analyzed sales data to identify trends, informing inventory decisions and optimizing product placement.
- Coordinated staff schedules to maintain optimal coverage during peak hours, improving service efficiency.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative work environment.
- Enhanced operational processes by streamlining communication between departments, reducing delays in execution.
- Responsible for handling cash transactions, balancing registers, preparing deposits, and maintaining accurate financial records at Cato Fashions.
Cafeteria Worker
Henderson Elementary School
San Antonio, TX
08.2016 - 08.2018
- Prepared and served nutritious meals for students, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen equipment and dining areas, promoting a safe environment.
- Collaborated with team members to efficiently manage meal service during peak hours, enhancing customer satisfaction.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
Assistant Manager
Cato Fashions
Odessa, TX
01.2010 - 01.2015
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and mentored staff on customer service techniques and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Responsible for handling cash transactions, balancing registers, preparing deposits, and maintaining accurate financial records at Cato Fashions.
Manager
Payless Shoes Source
Odessa, TX
01.1997 - 02.2006
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop effective merchandising strategies that increased foot traffic.
- Drove competitive sales by promoting footwear and accessories, assisting customers with product selections, and providing excellent customer service to increase sales and meet daily performance goals at Payless ShoeSource.
Education
High School Diploma -
Odessa High School
Odessa, TXSkills
- Customer Service
- Cash Handling
- Sales & Upselling
- Professional Communication
- Team Leadership
- Inventory Management
- Point-of-Sale (POS) Systems
- Appointment Scheduling
- Time Management
- Multitasking
- Problem Solving
- Organization Skills
- Telephone Etiquette
- Data Entry
- Conflict Resolution
- Patient Confidentiality
- Merchandising
- Food Preparation & Safety
- Dependability
Timeline
Receptionist
Allen Orthotics & Prosthetics
03.2023 - 04.2026
Embroidery Specialist
Howell & Windham Advertising
01.2020 - 03.2023
Assistant Manager
Dressbarn
04.2018 - 09.2020
Cafeteria Worker
Henderson Elementary School
08.2016 - 08.2018
Assistant Manager
Cato Fashions
01.2010 - 01.2015
Manager
Payless Shoes Source
01.1997 - 02.2006
High School Diploma -
Odessa High School