Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amy Ortiz Burgos

Winter Haven,FL

Summary

Experienced culinary professional with a strong background in food production and kitchen operations. Monitored quality standards and established portion control guidelines, contributing to reduced waste and increased profitability. Trained kitchen staff in food safety regulations and cooking techniques, ensuring compliance with health standards. Effectively managed inventory and operational costs while creating efficient work schedules based on business volume.

Dynamic, resourceful and skilled executive head chef with several years of success in fine dining, casual dining and catering. Quality-focused and efficient professional adept at preparing and plating food in high-energy, fast-paced kitchens.

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head Chef

Terra Gaucha Brazilian Steak House
11.2022 - Current
  • Monitored food production to guarantee quality standards were met.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Established portion control guidelines to reduce waste and maximize profits.
  • Maintained accurate records of inventory, sales, labor costs, and other operational costs.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Created weekly work schedules for kitchen personnel based on anticipated business volume.
  • Resolved conflicts between kitchen staff members in a professional manner.
  • Analyzed financial data related to labor costs, inventory expenses, and menu pricing changes, making recommendations as needed.
  • Reviewed purchase orders for accuracy prior to submitting them for approval.

Lead Sous Chef

Aramark
01.2022 - 11.2022
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Trained new hires in proper cooking techniques and recipes.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Determined schedules and staff requirements necessary to prepare and plate food.

Executive Chef Manager

Buckhorn Springs Golf and Country Club
02.2021 - 01.2022
  • Provided guidance and support to junior chefs regarding recipe development techniques or presentation ideas.
  • Implemented standardized recipes to maintain consistency among dishes served in different locations within the restaurant chain.
  • Analyzed menus on a regular basis to identify areas where cost savings could be achieved without sacrificing quality or taste of food.
  • Reviewed customer feedback surveys regularly in order to identify areas needing improvement or potential opportunities for growth.
  • Ensured that all meals were prepared according to health code standards and regulations.
  • Managed kitchen staff including training, scheduling, hiring, and disciplinary action when necessary.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Inspected deliveries upon arrival at the restaurant premises ensuring that only fresh produce is accepted into the kitchen area.
  • Created daily specials based on seasonal availability of ingredients.
  • Delegated work to staff, setting priorities and goals.

Executive Chef Manager

Meridian Senior Living
08.2019 - 02.2021
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Distributed food to service staff for prompt delivery to customers.

Executive Sous Chef

Lakeland Country Club
03.2018 - 08.2019
  • Assisted Executive Chef in creating new recipes while maintaining traditional favorites.
  • Managed multiple projects simultaneously while ensuring deadlines were met in a timely manner.
  • Resolved conflicts between kitchen staff members and provided guidance as needed.
  • Ordered food supplies, maintained inventory, and managed budgeting of resources.
  • Implemented strategies to reduce waste and improve efficiency in the kitchen operations.
  • Provided support during high volume periods such as holidays or special events by managing extra help scheduling.
  • Conducted regular staff meetings to discuss menu changes, operational updates, and customer feedback.
  • Developed creative dishes that showcased seasonal ingredients while adhering to company standards.
  • Identified areas for improvement within the kitchen team such as training requirements or workflow adjustments.

Lead Trainer

Fogo de Chao
02.2017 - 08.2019
  • Delivered classroom lectures and facilitated group discussions on topics related to the training program.
  • Provided feedback to participants regarding their performance during the training sessions.
  • Conducted needs assessments to determine training requirements and identified gaps in performance.
  • Managed multiple projects simultaneously while ensuring quality standards were met.
  • Prepared reports summarizing results of evaluation activities conducted by trainers.
  • Coached staff members on best practices for delivering effective instruction techniques.
  • Ensured compliance with applicable laws, regulations and policies pertaining to safety, health and environmental protection.
  • Monitored participant progress through post-training surveys, interviews and focus groups.
  • Created instructional materials such as handouts, job aids, PowerPoint presentations and online modules.
  • Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.

Jr.Sous

La Concha Resort
01.2007 - 09.2012
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Associate of Arts - Culinary Arts

Pastry School And Culinary Arts
Puerto Rico
08-2001

Bachelor of Science -

East University College
Puerto Rico
08-1996

Skills

  • Food safety
  • Recipe development
  • Inventory management
  • Menu planning
  • Quality control
  • Staff training
  • Team leadership
  • Customer service
  • Effective communication
  • Operational efficiency
  • Team management
  • Food preparation techniques

Certification

Serv Safe Manager Certification

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Head Chef

Terra Gaucha Brazilian Steak House
11.2022 - Current

Lead Sous Chef

Aramark
01.2022 - 11.2022

Executive Chef Manager

Buckhorn Springs Golf and Country Club
02.2021 - 01.2022

Executive Chef Manager

Meridian Senior Living
08.2019 - 02.2021

Executive Sous Chef

Lakeland Country Club
03.2018 - 08.2019

Lead Trainer

Fogo de Chao
02.2017 - 08.2019

Jr.Sous

La Concha Resort
01.2007 - 09.2012

Bachelor of Science -

East University College

Associate of Arts - Culinary Arts

Pastry School And Culinary Arts