Juanita Perez Monroy
Summary
Professional team member with friendly and strong experience in customer service, delivers fast, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Galpau Gaucho Brazilian Steak House
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Trainer
Mambo Seafood
03.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server
HuHot
11.2024 - 03.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Leader
Yo-Go The Yogurt Shop
08.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Delivery Driver
Favor Delivery, Doordash, Uber Eats
12.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Private Elderly Caregiver
Private Residence
04.2022 - 01.2023
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Food Service Worker
Munchies
02.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Associate of Science - Geological And Earth Sciences
Northwest Vista College
San Antonio, TX03-2026
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Problem-solving
- Training and mentoring
- Friendly and positive
- Shift scheduling
- Leadership development
- Policies and procedures
- Staff management
- Strategic thinker
- Cleanliness and hygiene
- Engaging with diverse customers
- Item ticketing and pricing
- Gift wrapping
- Loss prevention
- Invoicing and billing
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Rock climbing and hiking
Travel and have knowledge of different cultures and business customs
Chemistry
Painting and pottering
Music
Timeline
Server
Galpau Gaucho Brazilian Steak House
03.2025 - Current
Server
HuHot
11.2024 - 03.2025
Server Trainer
Mambo Seafood
03.2024 - Current
Shift Leader
Yo-Go The Yogurt Shop
08.2023 - 03.2024
Delivery Driver
Favor Delivery, Doordash, Uber Eats
12.2022 - 01.2024
Private Elderly Caregiver
Private Residence
04.2022 - 01.2023
Food Service Worker
Munchies
02.2022 - 01.2023
Associate of Science - Geological And Earth Sciences
Northwest Vista College
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