Amy Parker
Bessemer,AL
Summary
Dynamic professional with a proven track record at Domino's Pizza, excelling in customer service and conflict resolution. Leveraging active listening and critical thinking skills, I fostered loyalty through empathetic complaint resolution. As a Teacher, I enhanced student engagement and maintained clear communication with parents, ensuring a supportive educational environment.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher
Jefferson County Board Of Education
08.1999 - 05.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Arts - Elementary Education
University of Alabama At Birmingham
Birmingham, AL05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Domino's Pizza
08.2024 - Current
Teacher
Jefferson County Board Of Education
08.1999 - 05.2025
Master of Arts - Elementary Education
University of Alabama At Birmingham
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