Amy Pasch
Crystal,MN
Summary
An Operations Manager with a proven track record , I excel in team leadership and operations management. My approach has significantly enhanced customer satisfaction and employee performance, through effective problem-solving and fostering a culture of accountability. Skilled in mentoring and strategic decision-making, I drive operational excellence and impactful communication.
Overview
15
15
years of professional experience
Work History
Operations Manager
CH Robinson
03.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Kennedy Sr. High School
Bloomington06-1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Management
Timeline
Operations Manager
CH Robinson
03.2010 - Current
High School Diploma -
Kennedy Sr. High School