Amy Passarell
Kent,NY
Summary
Detail-oriented professional with proven skills in organizing shipments and coordinating deliveries. Committed to enhancing operational efficiency and customer satisfaction in dispatch and shipping environments.
Overview
35
35
years of professional experience
1989
1989
years of post-secondary education
Work History
Dispatch Assistant
Scotts Miracle-Gro
Bergen, New York
03.2025 - 11.2025
- Supported dispatch operations by organizing shipments and coordinating deliveries.
- Assisted with inventory management by tracking product availability and stock levels.
- Communicated effectively with drivers to ensure timely pickup and delivery schedules.
- Managed documentation for shipping processes and maintained accurate records.
- Responded to customer inquiries regarding order status and delivery timelines.
- Collaborated with team members to optimize daily dispatch operations and workflows.
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
Shipping Clerk
Excelsussolutions
Rochester, New York
07.2024 - 03.2025
- Processed incoming and outgoing shipments accurately and efficiently.
- Maintained shipping records and documentation for compliance purposes.
- Coordinated with carriers to schedule timely pickups and deliveries.
- Inspected shipments for damage or discrepancies before processing.
- Utilized warehouse management systems to track inventory levels.
- Collaborated with team members to ensure smooth workflow in shipping area.
- Implemented safety procedures to minimize workplace hazards during shipping tasks.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Direct Support Professional
Lifetime assistance inc
Rochester, Ny
05.2005 - 07.2024
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing social skills and building relationships.
- Implemented individualized plans to enhance client independence and well-being.
- Monitored client behaviors and reported changes to the care team.
- Facilitated recreational activities to promote engagement and enjoyment.
- Collaborated with families to ensure effective communication and support.
- Maintained accurate documentation of client progress and incidents.
- Attended training sessions to improve care techniques and service delivery.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
Office Manager
Peter's trucking
Holley, New York
06.1997 - 02.2005
- Managed daily office operations and staff scheduling activities.
- Coordinated communication between drivers and management teams effectively.
- Oversaw inventory management and supply chain logistics processes.
Dispatch broker
Kb transport
Brockport, New York
10.1990 - 06.1997
- Facilitated client meetings to discuss investment strategies and market trends.
- Analyzed market data to identify profitable trading opportunities for clients.
- Managed client accounts, ensuring compliance with financial regulations and policies.
- Negotiated deal terms between buyers and sellers to ensure favorable outcomes for clients.
Education
Holley Jr Sr High School
Holley, NYSkills
- Care plan implementation
- Behavioral monitoring
- Crisis intervention techniques
- Documentation management
- Social skills development
Timeline
Dispatch Assistant
Scotts Miracle-Gro
03.2025 - 11.2025
Shipping Clerk
Excelsussolutions
07.2024 - 03.2025
Direct Support Professional
Lifetime assistance inc
05.2005 - 07.2024
Office Manager
Peter's trucking
06.1997 - 02.2005
Dispatch broker
Kb transport
10.1990 - 06.1997
Holley Jr Sr High School