Amy Patterson
Pearl,MS
Summary
Accomplished leader with a proven track record. Lead by enhancing team cohesion and driving sales growth through innovative strategies. Skilled in operations management and team building, I've led over 300 employees, significantly improving customer satisfaction and operational efficiency. Excel in fast-paced environments, delivering results by leveraging both hard and soft skills effectively.
Overview
20
20
years of professional experience
Work History
Multi Unit Leader
Dollar General
01.2024 - Current
- Ensured adherence to company policies and procedures across all units under my supervision.
- Investigated incidents or issues arising within supervised units quickly, ensuring timely resolution and minimizing potential negative impact on operations.
- Improved Shrink by reducing inventory build.
- Lead teams of 21 salaried managers and over 200+ hourly employees.
Store Manager
The Fresh Market
10.2022 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lead 3 Salaried Managers and 100 hourly employees.
Store Manager
Michaels
08.2020 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Lead a team of 25
Co-Store Manager
Walmart
08.2018 - 08.2020
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Lead teams of 10 Salaried Managers and 300+ hourly employees
- Lead team of 10 salaries managers and 300+ hourly employees.
Co-Manager
Walmart
06.2016 - 08.2018
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Lead Teams of 10 Salaried Managers and 300+ hourly employees
Assistant Managaer
Walmart
12.2011 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Lead team of 300+ employees
Inside Sales Representative
Creekstone Farms Premium Beef
01.2005 - 07.2011
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Leveraged commodity market to maximize margin on each sale.
- Built relationships with customers to garner committed sales contracts and establish new contracts.
Education
Associate of Applied Science - Business Management
Scott County Community College
Bettendorf, IA06.2002
Skills
- Operations Management
- Innovation and Creativity
- Sales Growth
- Inventory Management
- Team Building
- Excell
- Microsoft Word
- Power Point
Timeline
Multi Unit Leader
Dollar General
01.2024 - Current
Store Manager
The Fresh Market
10.2022 - 01.2024
Store Manager
Michaels
08.2020 - 10.2022
Co-Store Manager
Walmart
08.2018 - 08.2020
Co-Manager
Walmart
06.2016 - 08.2018
Assistant Managaer
Walmart
12.2011 - 06.2016
Inside Sales Representative
Creekstone Farms Premium Beef
01.2005 - 07.2011
Associate of Applied Science - Business Management
Scott County Community College