Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Melissa Richards

York,PA

Summary

Dedicated QSR and retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Multi Unit Leader

Kings Point Ventures LLC
York, PA
05.2017 - Current
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Drove operational improvements which resulted in savings and improved profit margins
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Store Manager Trainee

Rue 21
York, PA
03.2012 - 04.2017
  • Answered questions about store policies and addressed customer concerns.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Answered questions about store policies and addressed customer concerns
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings

Store Manager Trainer

Claires
York, PA
11.1998 - 03.2012
  • Drove sales and planned promotional and local store marketing activities.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in retail accessory.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Opened and closed store 5 days per week.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Supervised and effectively trained up to 20 employees to decrease process lags and boost productivity.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Supported store opening by setting up office space, equipment and POS systems.

Overview

24
24
years of professional experience
1
1
Certification

Education

High School Diploma -

Winthrop High School
Winthrop, MA
05.1986

Skills

  • Customer Transactions
  • Constructive Feedback
  • Business Operations
  • Loss Prevention Strategies
  • Clear Verbal Communication Skills

Certification

Food Safety Serv safe Certification and Proctor

Timeline

Multi Unit Leader

Kings Point Ventures LLC
05.2017 - Current

Store Manager Trainee

Rue 21
03.2012 - 04.2017

Store Manager Trainer

Claires
11.1998 - 03.2012

High School Diploma -

Winthrop High School

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Melissa Richards