AMY PATTON
Phoenix,AZ
Summary
Providing exceptional services—Building loyal relationships—Solving problems
Dynamic customer service professional experienced in both call center and retail settings. Highly professional, dependable, reliable and able to perform duties with little to no supervision.
Overview
3
3
years of professional experience
Work History
Billing Specialist
PillPack By Amazon
Manchester, NH
07.2022 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
Sales Representative
The McNeal Group
Phoenix, AZ
05.2020 - 06.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Data entry specialist
Optum Health/United Healthcare
Phoenix, AZ
08.2019 - 08.2020
- Verify file information for accuracy
- Complete files for new clients
- Performed above average on file completions and management
- Process prescriptions from intake to order completion
- Contact clients to insure accurate and complete information
- Manage inbound and outbound calls to clients
- Place outbound contact when file is incomplete or needing information
- Investigate each client and file to insure no additional issues would arise during processing
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Education
Performance Training Institute
Scottsdale Az 2011
High school diploma -
Penn Foster Career School
Scranton, PA2010
Skills
Typing
Communication
Time management
Conflict resolution
Team player
Detail oriented
Microsoft office
Microsoft teams
2 years customer service and sales experience
Case management and resolution 80-100 cases daily
Timeline
Billing Specialist
PillPack By Amazon
07.2022 - Current
Sales Representative
The McNeal Group
05.2020 - 06.2022
Data entry specialist
Optum Health/United Healthcare
08.2019 - 08.2020
Performance Training Institute
High school diploma -
Penn Foster Career School