Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Amy Peltier

Huntington Beach,CA

Summary

I have 20 years of face-to-face customer service. I'm friendly, and the nicest thing I can wear is my smile. I'm not afraid to initiate a conversation, and I have a bright personality. I am creative, a fast learner, a hard worker, and am very reliable. I work well with others, and understand the importance of team mentality, and I can be trusted to work independently. I'm driven, and motivated to always find ways to resolve conflict, bring resolution, increase productivity, and the overall flow. I'm professional and my appearance will compliment my mentality, and I'm known for my honesty.

Overview

4
4
years of professional experience

Work History

Driver

Lyft
04.2025 - 06.2025
  • Navigated urban environments efficiently, ensuring timely passenger pickups and drop-offs.
  • Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
  • Maintained vehicle cleanliness and performed routine inspections to ensure safety standards.
  • Adapted quickly to changing traffic conditions, optimizing routes for efficiency.

Bartender/Waitress

Surf Dogs Sports Grill
04.2023 - 02.2025
  • Crafted and served cocktails, ensuring high-quality presentation and taste.
  • Managed inventory levels, restocking supplies as needed to maintain service efficiency.
  • Provided exceptional customer service, fostering positive relationships with patrons.
  • Assisted in training new staff on bar procedures and drink preparation techniques.
  • Trained every new hire before they were put on the floor

Waitress

Knott's Chicken Dinner Restaurant- Knott's Berry Farm
05.2023 - 11.2024
  • Provided exceptional customer service by efficiently taking and delivering orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed cash register operations, processing payments accurately and efficiently.
  • Also worked as a bartender inside the park for special events and holidays such as Knott's Scary Farm

Bartender/Waitress

NoKaOi
02.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Substitute Teacher, K-12

Ottumwa School District
08.2021 - 11.2021
  • Developed engaging lesson plans that aligned with curriculum standards.
  • Fostered positive classroom environments to support student learning and collaboration.
  • Implemented classroom management techniques to maintain order and focus during lessons.
  • Adapted instructional methods to accommodate diverse learning styles and needs.
  • Worked with special needs students and autistic children

Customer Service Representative Seasonal

Walmart
06.2021 - 09.2021
  • Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction rates.
  • Collaborated with team members to streamline processes, enhancing overall service delivery.
  • Documented customer interactions accurately in CRM system for future reference and analysis.
  • Provided training and mentorship to new staff, fostering a knowledgeable team environment.
  • Managed escalated issues effectively, maintaining professionalism under pressure while achieving resolutions.
  • Developed and implemented best practices for customer engagement, increasing response times and quality of service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Also cashed checks, assisted with customers paying bill accounts, and Money Gram, and Western Union

Education

Associate of Science - Nursing- Currently Enrolled Fall Semester 2025

Golden West College
Huntington Beach, CA
06-2028

Associate of Science -

Treasure Valley Community College
Caldwell, ID
06-2008

CNA Certification (Certified Nursing Assistant) - Nursing

Boise State University
Boise, ID
02-2008

Skills

  • Time management
  • 20 years Customer service experience
  • Punctual and reliable
  • Safety protocols
  • retail sales experience
  • Serving
  • Bartending
  • Teaching
  • Nursing Assistant
  • Training
  • Leadership
  • Warehouse experience
  • Food handling
  • Computer skills
  • Language: English

Interests

I am a Christian and attend Seabreeze Church on Sundays at the 10:30 am service


My other interests are in the outdoors, spending time with my Siberian Husky Bella, staying active is good for the body and mind for us both

Timeline

Driver

Lyft
04.2025 - 06.2025

Waitress

Knott's Chicken Dinner Restaurant- Knott's Berry Farm
05.2023 - 11.2024

Bartender/Waitress

Surf Dogs Sports Grill
04.2023 - 02.2025

Bartender/Waitress

NoKaOi
02.2022 - 01.2023

Substitute Teacher, K-12

Ottumwa School District
08.2021 - 11.2021

Customer Service Representative Seasonal

Walmart
06.2021 - 09.2021

Associate of Science - Nursing- Currently Enrolled Fall Semester 2025

Golden West College

Associate of Science -

Treasure Valley Community College

CNA Certification (Certified Nursing Assistant) - Nursing

Boise State University

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