Amy Perez
Rialto,CA
Summary
Knowledgeable dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Automobile Club of Southern California
Highland, CA
01.2023 - Current
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
Sales Supervisor
Macy's
Montclair, CA
04.2018 - 12.2022
- Developed and implemented sales strategies to increase customer base.
- Maintained relationships with customers through regular follow-up calls and emails.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Oversaw hiring process for new personnel within the department.
- Created monthly reports on regional sales performance and presented to upper management.
- Coordinated with other departments to ensure smooth workflow.
Education
High School Diploma -
Mt San Antonio College
Walnut, CASkills
- Bilingual
- Customer Support
- Customer communications
- Paperwork Processing
- Complaint resolution
- Typing 40 WPM
- Multitasking skills
- Microsoft Office expertise
- Time Management
- Information Intake
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Notary License Expires October, 2027
Timeline
Member Service Specialist
Automobile Club of Southern California
01.2023 - Current
Sales Supervisor
Macy's
04.2018 - 12.2022
High School Diploma -
Mt San Antonio College