Knowledgeable dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Automobile Club of Southern California
Highland, CA
2023.01 - Current
Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
Updated records of driver locations, delays, and cancellations.
Created daily reports detailing response times, call volumes, and other pertinent information.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Resolved customer complaints related to service issues or delays.
Sales Supervisor
Macy's
Montclair, CA
2018.04 - 2022.12
Developed and implemented sales strategies to increase customer base.
Maintained relationships with customers through regular follow-up calls and emails.
Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Oversaw hiring process for new personnel within the department.
Created monthly reports on regional sales performance and presented to upper management.
Coordinated with other departments to ensure smooth workflow.
Education
High School Diploma -
Mt San Antonio College
Walnut, CA
Skills
Bilingual
Customer Support
Customer communications
Paperwork Processing
Complaint resolution
Typing 40 WPM
Multitasking skills
Microsoft Office expertise
Time Management
Information Intake
Languages
English
Full Professional
Spanish
Full Professional
Certification
Notary License Expires October, 2027
Timeline
Member Service Specialist
Automobile Club of Southern California
2023.01 - Current
Sales Supervisor
Macy's
2018.04 - 2022.12
High School Diploma -
Mt San Antonio College
Notary License Expires October, 2027
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