Amy Pfaff

Social worker with extensive case management experience. Demonstrated success in implementing crisis intervention strategies and fostering multi-disciplinary collaboration to improve program outcomes and client stability. Focused on empowering individuals through customized treatment planning and effective conflict resolution.

• Social Work Intern, Barron County, Department of Health & Human Services, Barron, WI, Spring 11, Complete Family Assessments and Case Plans for families with co-occurring Child Protective Services and Alcohol and Other Drug Abuse/Mental Health issues., Monthly participation in Barron County’s Safe and Stable Families Coalition meetings. Bi-monthly participation in Youth and Family Unit Meetings.
• Social Work Intern, Eau Claire County, Department of Human Services, Eau Claire, WI, Fall 10, In the Children, Youth and Families Unit, worked with families to assess and develop goal oriented, time limited, family-based service plans to address identified needs., Worked to achieve active involvement and participation of the child, family, schools, health care providers, and other appropriate community resources in resolving problems.
• Social Work Intern, State of Wisconsin, Department of Corrections, Probation and Parole, Chippewa Falls, WI, Fall 08, Worked with probation and parole clients, primary high-risk sex offenders., Assisted with investigations; develop, implement, and monitor offender case plans., Observed, interviewed, and counseled clients as appropriate and as needed; and visited their homes for residence assessments.

• Case Worker - Treatment Court and Comprehensive Community Service Programs, Eau Claire County Department of Human Services, Eau Claire, WI, 10/19, Current, Serve as a member of a multi-disciplinary team serving individuals involved with the criminal justice system with a substance use disorder and/or a mental health disorder utilizing principles of psychosocial rehabilitation., Facilitate treatment team meetings. Prepares reports and progress notes for the multi-disciplinary team., Identifies through the assessment process individual needs which include medical, psychological, vocational, social, familial, and daily living spheres., Ensuring that the service plan and services delivered are integrated, coordinated and monitored. Tracks and verifies progress of program participants, including with external agency programs., Evaluates offenders for eligibility in the Treatment Court program including orientation, intake and assessments; provides referrals to outside agencies; attends court dates; presents information to the treatment team and directs case management.
• Clinical Social Worker, HSHS Sacred Heart Hospital, Eau Claire, WI, 10/14, 10/19, Provide assistance to patients and their families in the form of discharge planning, counseling and resource referral., Conduct thorough and objective evaluation of patient's current status including a functional assessment covering such elements as physical, psychosocial, environmental, financial, spiritual, primary caregiver, learning capabilities, self-care and compliance to medical treatment., Serves as liaison between physicians, staff, nursing homes, outside agencies, patients and families and sets goals with the patient, family and treatment team. Provides consultation to other disciplines to assure that medically related social service needs of patients were identified and that the needs were met by the appropriate providers within the hospital setting., Served as a representative on the Quality Assurance and Performance Improvement team for the dialysis unit to ensure standards of care were being met.
• Foster Care Services Social Worker, Lutheran Social Services, Eau Claire, WI, 06/13, 10/14, Delivered trauma-informed professional level social work case management services to children placed in foster care., Assessed and evaluated clients; trains, certifies and supports foster parents. Completed treatment plans and independent living plans with clients., Coordinated and facilitated case management services for children/youth in foster care. Coordinate and facilitate team meetings.
• Wisconsin Service Point Administrator, Starting Points, Inc., Chippewa Falls, WI, 09/12, 06/13, Monitored data quality and completion for the agency through the Homeless Management Information System (HMIS) Wisconsin Service Point and various reporting tools., Monitored HUD and state regulations regarding WISP compliance and acted as a liaison with regional/state HMIS representatives., Provided training and support to agency staff and monitored required data entry and accuracy.
• Supportive Housing Case Manager, Starting Points, Inc., Chippewa Falls, WI, 10/11, 01/13, 02/09, 01/11, Worked with clients in need of housing assistance and/or in danger of becoming homeless., Connect them with county agencies and provide services to address the issues of poverty, hunger and homelessness., Assisted clients to become self-sufficient by helping them identify barriers to education or employment, transportation, childcare, or other resources for financial stability, and access community resources., Conducted in-home visits with clients to identify barriers to personal/family stability and create a goal plan to meet the family’s needs.
• Behavioral Health/Adult Protective Services Case Manager, Barron County, Department of Health & Human Services, Barron, WI, 01/11, 09/11, Provided case management to individuals with a chronic mental illness, AODA issues and adults at risk., Completed assessments, treatment plans, progress notes and discharge summaries. Coordinated services for consumers and making necessary referrals to community resources., Provided consultation to other units within the department regarding mental health, AODA and adult protection issues., Attended court hearings related to probable cause, commitments and guardianships. Conducted adult protection investigations.
• Substance Abuse Worker, Lutheran Social Services – Affinity House, Eau Claire, WI, 04/06, 02/09, Oversaw the care, custody and treatment of clients of a community-based corrections facility (CBRF) providing a positive rehabilitation influence., Maintained records and monitored clients at all times. Administered medications and documents as required., Transported clients to meetings, services, and appointments in the community.