AMY PIERCE
Owls Head,ME
Summary
Organized and efficient individual with a commitment to enhancing customer experiences and supporting team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Sr. Relationship Banker
Camden National Bank
Camden, ME
11.2025 - Current
- Facilitated timely responses to approximately 20 daily customer communications via calls, emails, and faxes.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Leveraged CRM tools to effectively track client interactions and manage ongoing relationships efficiently throughout each engagement cycle.
- Addressed client inquiries regarding online banking functionalities to enhance account management efficiency.
- Analyzed financial needs and provided tailored product recommendations to meet client goals.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolution.
- Facilitated courteous and professional interactions with clients.
Commercial Loan Administrator
Camden National Bank
Rockland, ME
04.2023 - Current
- Managed up to 10 client loans at any given time.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Maintained a high level of confidentiality while handling sensitive borrower information throughout the loan process.
- Handled multiple priority projects simultaneously while meeting strict deadlines for document preparation and submission.
- Facilitated smooth loan closings by coordinating with borrowers, lenders, attorneys, and title companies to resolve any discrepancies or issues.
- Reduced turnaround time for loan approvals by maintaining organized records and ensuring timely submission of required documents.
- Adapted quickly to changes in regulatory requirements or company policies to ensure continued compliance within the loan administration department.
- Managed pipeline of commercial loans from origination to closing, ensuring timely completion of tasks for all parties involved.
- Provided exceptional customer service during every interaction with both internal stakeholders and external clients or vendors.
Sr. Relationship Banker
Camden National Bank
Camden, ME
02.2011 - 04.2023
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Cross sold minimum of 3 banking products and services with new customers.
- Cultivated strong customer relationships by providing tailored advice.
- Strived to return all voice mails and emails before end of day.
- Maintained friendly and professional customer interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
Loan Servicing Associate
Camden National Bank
Rockport, ME
06.2010 - 02.2011
- Processed up to 10 or more mortgage discharges and lien releases daily while also preparing loan payoffs.
- Improved operational efficiency by streamlining loan servicing processes and implementing best practices.
Education
High School Diploma - Business
Rockland District High School
Rockland, MESkills
- Cultivated effective verbal and written communication strategies to enhance team collaboration
- Executed management of multiple tasks concurrently with precision
- Oversaw data entry operations, ensuring exceptional accuracy and meticulous attention to detail
- Cultivated collaborative environments to drive team performance improvements
- Exhibited steadfast dedication to fulfilling organizational objectives
- Spearheaded resolution of complex problems to optimize operational efficiency
- Enforced compliance with confidentiality protocols and data protection standards
- Demonstrated exceptional attention to detail in task execution
- Provided outstanding customer service by promptly addressing inquiries and resolving issues
- Assessed challenges and implemented solutions to uphold service quality standards
- Assisted in executing projects by managing multiple tasks effectively Supported team performance through prioritization strategies Contributed to successful project outcomes by balancing workload distribution
- Implemented tasks with an emphasis on thoroughness and precision to enhance operational efficiency
Accomplishments
- Achieved high ratings on customer survey results by listening and offering solutions to any concerns they may have.
Additional Information
- Received the Camden Care Award from Camden National Bank in 2021 for outstanding customer service
- Voted second best banker for Best of The Best Knox County 2018
- Selected to assist in the opening of one of 15 newly acquired branches
- Earned recognition for customer satisfaction, mentioned on several occasions in the company bulletin for letters received by customers
Timeline
Sr. Relationship Banker
Camden National Bank
11.2025 - Current
Commercial Loan Administrator
Camden National Bank
04.2023 - Current
Sr. Relationship Banker
Camden National Bank
02.2011 - 04.2023
Loan Servicing Associate
Camden National Bank
06.2010 - 02.2011
High School Diploma - Business
Rockland District High School